MuseScore 2 in Windows 10 will not open

• apr 14, 2017 - 22:12

I have a new PC purchased in December which came with Windows 10. I installed MS 2.0.3 in January and was able to use it with no issues. Starting around mid-March, the program would not open. Clicking on the icon causes the little wheel to turn and then nothing. I am getting appcrash reports, see example text below. I am in no way shape or form a computer person - I've done what I could find in the forums. I have:

1) uninstalled/reinstalled the 2.0.3, 2.0.1 and the portable versions with no success.
2) Deleted Win 10 system updates back to January, including other software programs.
3)Tried opening through a command prompt window, both 'plain' and as admin, again with the little wheel popping up then nothing, as follows:
---
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Kathy Home>"C:\Program Files (x86)\MuseScore 2\bin\MuseScore.exe" -F
C:\Users\Kathy Home>"C:\Program Files (x86)\MuseScore 2\bin\MuseScore.exe" -F -w -s
C:\Users\Kathy Home>

4) Install MS 1.3 which DID run but won't open any of my files.
5) tried running the .exe file as admin
6) tried troubleshooting compatibility using Win 7, 8 and XP settings.

I am at my wits end - I can run the program on an ancient laptop in Windows 7 but cannot downgrade this new PC to Win 7. I've restarted my PC at various points in this process with no change. The appdata\roaming folder only holds the desktop's shortcut, not the actual file.

Here is the app crash report is after one of the cmd prompt attempts (don't recall which line).
-----
Version=1
EventType=APPCRASH
EventTime=131366765363009358
ReportType=2
Consent=1
UploadTime=131366765363790413
ReportIdentifier=c6667b99-2153-11e7-9dac-68071592d63b
IntegratorReportIdentifier=04c24a39-b482-4a29-9693-f56837f8322c
WOW64=1
NsAppName=MuseScore.exe
AppSessionGuid=000011f8-0001-000b-6edc-198860b5d201
TargetAppId=W:0000da39a3ee5e6b4b0d3255bfef95601890afd80709!0000da39a3ee5e6b4b0d3255bfef95601890afd80709!MuseScore.exe
TargetAppVer=1977//10//31:07:34:56!19e0908!MuseScore.exe
BootId=4294967295
Response.BucketId=4d17750bc5af0d6a61a2e483d4f4360f
Response.BucketTable=1
Response.LegacyBucketId=108856944145
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=MuseScore.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=0ebaeca0
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.14393.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=57898d9d
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0003f793
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.14393.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2beb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=55d9
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=55d99967bb17a659275eb2be623dc2da
UI[2]=C:\Program Files (x86)\MuseScore 2\bin\MuseScore.exe
UI[3]=MuseScore.exe has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\MuseScore 2\bin\MuseScore.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\Bitdefender\Bitdefender 2017\Active Virus Control\Avc3_00114_016\avcuf32.dll
LoadedModule[5]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[6]=C:\Program Files (x86)\MuseScore 2\bin\Qt5Core.dll
LoadedModule[7]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[8]=C:\WINDOWS\System32\sechost.dll
LoadedModule[9]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[10]=C:\WINDOWS\System32\SspiCli.dll
LoadedModule[11]=C:\WINDOWS\System32\CRYPTBASE.dll
LoadedModule[12]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[13]=C:\WINDOWS\System32\ole32.dll
LoadedModule[14]=C:\WINDOWS\System32\combase.dll
LoadedModule[15]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[16]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[17]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[18]=C:\WINDOWS\System32\USER32.dll
LoadedModule[19]=C:\WINDOWS\System32\win32u.dll
LoadedModule[20]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[21]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[22]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[23]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[24]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[25]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[26]=C:\WINDOWS\System32\shcore.dll
LoadedModule[27]=C:\WINDOWS\System32\profapi.dll
LoadedModule[28]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[29]=C:\Program Files (x86)\MuseScore 2\bin\Qt5Gui.dll
LoadedModule[30]=C:\Program Files (x86)\MuseScore 2\bin\Qt5Help.dll
LoadedModule[31]=C:\Program Files (x86)\MuseScore 2\bin\Qt5Network.dll
LoadedModule[32]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[33]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[34]=C:\Program Files (x86)\MuseScore 2\bin\Qt5PrintSupport.dll
LoadedModule[35]=C:\WINDOWS\System32\COMDLG32.DLL
LoadedModule[36]=C:\Program Files (x86)\MuseScore 2\bin\Qt5Qml.dll
LoadedModule[37]=C:\Program Files (x86)\MuseScore 2\bin\Qt5Quick.dll
LoadedModule[38]=C:\Program Files (x86)\MuseScore 2\bin\Qt5Svg.dll
LoadedModule[39]=C:\Program Files (x86)\MuseScore 2\bin\Qt5WebKit.dll
LoadedModule[40]=C:\Program Files (x86)\MuseScore 2\bin\Qt5WebKitWidgets.dll
LoadedModule[41]=C:\Program Files (x86)\MuseScore 2\bin\Qt5Widgets.dll
LoadedModule[42]=C:\Program Files (x86)\MuseScore 2\bin\Qt5Xml.dll
LoadedModule[43]=C:\Program Files (x86)\MuseScore 2\bin\Qt5XmlPatterns.dll
LoadedModule[44]=C:\Program Files (x86)\MuseScore 2\bin\libgcc_s_dw2-1.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\WINMM.DLL
LoadedModule[46]=C:\Program Files (x86)\MuseScore 2\bin\libstdc++-6.dll
LoadedModule[47]=C:\Program Files (x86)\MuseScore 2\bin\portaudio.dll
LoadedModule[48]=C:\Program Files (x86)\MuseScore 2\bin\libsndfile-1.dll
LoadedModule[49]=C:\Program Files (x86)\MuseScore 2\bin\libvorbisfile.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\MPR.DLL
LoadedModule[51]=C:\Program Files (x86)\MuseScore 2\bin\libwinpthread-1.dll
LoadedModule[52]=C:\Program Files (x86)\MuseScore 2\bin\icuin53.dll
LoadedModule[53]=C:\Program Files (x86)\MuseScore 2\bin\icuuc53.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\OPENGL32.DLL
LoadedModule[55]=C:\Program Files (x86)\MuseScore 2\bin\Qt5Sql.dll
LoadedModule[56]=C:\Program Files (x86)\MuseScore 2\bin\Qt5CLucene.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\DNSAPI.DLL
LoadedModule[58]=C:\WINDOWS\System32\NSI.dll
LoadedModule[59]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.14393.0_none_88fef4c26039fb25\COMCTL32.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[61]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[62]=C:\Program Files (x86)\MuseScore 2\bin\Qt5Positioning.dll
LoadedModule[63]=C:\Program Files (x86)\MuseScore 2\bin\Qt5Multimedia.dll
LoadedModule[64]=C:\Program Files (x86)\MuseScore 2\bin\Qt5Sensors.dll
LoadedModule[65]=C:\Program Files (x86)\MuseScore 2\bin\Qt5WebChannel.dll
LoadedModule[66]=C:\Program Files (x86)\MuseScore 2\bin\Qt5OpenGL.dll
LoadedModule[67]=C:\Program Files (x86)\MuseScore 2\bin\Qt5MultimediaWidgets.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[69]=C:\Program Files (x86)\MuseScore 2\bin\libogg.dll
LoadedModule[70]=C:\Program Files (x86)\MuseScore 2\bin\libvorbis.dll
LoadedModule[71]=C:\Program Files (x86)\MuseScore 2\bin\icudt53.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\GLU32.dll
LoadedModule[73]=C:\WINDOWS\SYSTEM32\DDRAW.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll
LoadedModule[76]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[77]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[78]=C:\Program Files (x86)\MuseScore 2\bin\platforms\qwindows.dll
LoadedModule[79]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[80]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[81]=C:\WINDOWS\system32\dwmapi.dll
LoadedModule[82]=C:\WINDOWS\system32\userenv.dll
LoadedModule[83]=C:\Program Files (x86)\MuseScore 2\bin\printsupport\windowsprintersupport.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\mscms.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=MuseScore.exe
AppPath=C:\Program Files (x86)\MuseScore 2\bin\MuseScore.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=478FD45647CB5A972D291906A8518429
MetadataHash=-1642895331

Comments

• apr 18, 2017 - 19:58

No new peripherals. I did, just to be sure, unplug my speakers. No change. all kinds of reboots and re-installations. It feels like a Windows 10 issue.

Kathy

Reply

• apr 19, 2017 - 01:01

Ok...going a bit further with the incompatibility theory, I removed some real and virtual devices from my PC, after a successful, crash-free, complete latest Windows Update through an ethernet connection instead of wif. After the reboot, I deleted the following:

o Fitbit driver
o Amyumi pdf driver linked to QuickBooks 2009
o Two Network Windows Media Player software devices from my old and even older computers.
o Some kind of 'home control' driver from my husband's work laptop. This was a surprise.

I also switched the default printer to the Canon printer from the native Quickbooks PDF Converter 3.0 'printer' and turned on Windows Firewall. (Quickbooks is very old, buggy and changes the default printer everytime I use it.)

Speakers are still unplugged. I did not reinstall MS 2.0.3 but simply clicked on the desktop's shortcut.

Musescore launched!

I reinstalled the FitBit device driver. MS still launches.

My money is on the Amyumi pdf driver. There are known issues with the driver: https://www.proformative.com/blogs/doug-sleeter/2013/08/24/quickbooks-p…

Maybe we've discovered a new thing - that's up to you guys!

Reply

• apr 19, 2017 - 01:21

Thanks so much for the incompatibility hints - my shotgun approach doesn't help with the exact issue but I'll take it.

Speakers are plugged back in and work with MS (especially when mute is turned off). The only reason I unplugged them is because they are my newest peripheral. Even then, they were plugged in back in January.

Incidentally, Open Office Calc is now working too and at warp speed. I was unable to open an .ods file over the weekend with a very similar hanging that I was experiencing with MS. Maybe the problem is Quickbook's switch to the default printer. If I find that a change in default printer by Quickbooks recreates the issue, I'll add a note here.

K

Reply

• maj 17, 2017 - 00:26

An update a month later - reuse of QuickBooks Pro 2009 today (5/16) re-installed that Amyumi PDF printer and guess what...Musescore didn't open. I went to the device manager, deleted the Quickbooks PDF printer 'device' and Musescore now opens.

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