Windows 10 Pro. Greyed out playback controls, synth
been here to trouble shoot: https://musescore.org/en/node/96811
tried uninstall and instrall 3.5, same problem.
any further advice?
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| greyed out controls.png | 65.06 KB |
| greyed out synth.png | 33.55 KB |
| ports.png | 38.34 KB |
Comments
Did you check/verify that "exclusive access" is disabled for your audio devices? https://www.sweetwater.com/sweetcare/articles/how-to-disable-exclusive-…
In reply to Did you check/verify that … by jeetee
hey, that worked! thank you!
In reply to hey, that worked! thank you! by alleny2
You wrote:
"been here to trouble shoot: https://musescore.org/en/node/96811"
You did not see this?
"In case of interference with other programs, esp. on Windows, go into your soundcard configuration from Control Panel and ensure that the Allow applications to take exclusive control of this device in the Advanced tab of both Playback and Recording is unticked." Also, the Sweetwater link is [EDIT: now] provided there.
Please understand that OS's are different, hardware setups are different, and installed software differs among users of MuseScore. Solutions, therefore, may also be different. That's precisely why someone spent the time to create that "How to". It frees up forum volunteers to help users who truly have "tried everything", and need further advice.
In reply to You wrote: "been here to… by Jm6stringer
I've just added the sweetwater link in there after this post here ;-)
In reply to I've just added the… by jeetee
Hmm...
I've followed that link from somewhere in the forum before. I distinctly remember that intro.: "Before showing you how to disable Exclusive Mode, you need to learn what it is and how it works. " followed by the actual instructions. If that link wasn't in the "how to", then it was in some other post.
In any event:
"In case of interference with other programs, esp. on Windows, go into your soundcard configuration from Control Panel and ensure that the Allow applications to take exclusive control of this device in the Advanced tab of both Playback and Recording is unticked." has been in the "how to" much longer and so still applies to the situation at hand.
(Good addition to the 'How to" and still I hope people read it... ;-)
In reply to You wrote: "been here to… by Jm6stringer
Yes i did see that, but it says go into your "soundcard configuration from the control panel" and that did not connect to me with "open your sound settings." When something says to check your sound card, I go to the device manager and look there. Windows 10 doesn't have a control panel when you left or right click the start menu. So, that paragraph cold be rewritten to make it easier to connect to "open your sound settings" instead of "soundcard configuration"
Jetee's reply was concise and it fixed the problem. I'm not sure what your reply was meant to do?
Heres the info for anyone having the same trouble, so that you dont have to even click the link:
How to disable Exclusive Mode
Exclusive Mode requires you to go to the device’s additional settings within the Sound Settings panel. It’s always good practice to disable it on both the Input and Output devices. Follow these steps to disable Exclusive Mode.
In reply to Yes i did see that, but it… by alleny2
For future reference, Windows 10 does indeed have Control Panel. In the search box in the left of the task bar type "co" and it is the result that comes up. I save mine to the taskbar so that it is readily available.
In reply to Yes i did see that, but it… by alleny2
You wrote:
Yes i did see that, but it says go into your "soundcard configuration from the control panel" and that did not connect to me...
That "How to" offers solutions for various scenarios since it relates to not only the MuseScore program, but also supported operating systems, concurrently running software, and different hardware configurations. As a result, it has a lot of info. and any irrelevant solutions can intentionally be ignored depending on the reader's specific situation. I thought you had overlooked the "Control Panel" solution because it worked for me when I suffered the same issue, and used Control Panel (not Device Manager)..
Anyway...
As it turns out, jeetee has recently added a Sweetwater link which explains 'Exclusive Mode' and shows an alternate (easier) method via right clicking the speaker icon instead of going through the Control Panel.