本章描述了如何寻找关于使用 MuseScore 的帮助:最佳地点、在论坛上提问的最佳方式和提交错误报告的提示。
You can help translate the MuseScore software and documentation into your own language, as mentioned in Development / Translating.
Here is a technical explanation: Continuous translation for MuseScore 2.0
Before submitting your support request in the forum, please:
If posting in either the issue tracker (for established reports), or forum (for inquiries/discussions):
Please include as much of the following information as you know and limit each issue to one report:
Please remember:
Recent versions of MuseScore have the option to revert back to the standard built-in presets or "factory-settings". This can be necessary if your settings are corrupted. Warning: Reverting to factory settings removes any changes you have made to the preferences, palettes, or window settings. This is not a commonly needed procedure; consult the forums first, as there may be a way to solve your problem without resetting everything.
In recent versions it is possible to revert from within MuseScore, providing that MuseScore itself is able to start.
Go to Help→Revert to Factory Settings. A warning dialog will appear:
Clicking Yes resets all MuseScore's settings as if the program was installed for the first time, and MuseScore will immediately restart. No will safely cancel the revert.
In older versions of MuseScore, or in later versions if they do not start, you must run this process via the command line.
Click Open to leave the Browse dialog and return to the Run dialog. The following text (or something similar) should display in the Run dialog
C:\Program Files\MuseScore 2\bin\MuseScore.exe
(actually %ProgramFiles%\MuseScore 2\bin\MuseScore.exe
)
For 64-bit Windows, the location is
C:\Program Files (x86)\MuseScore 2\bin\MuseScore.exe
(actually %ProgramFiles(x86)%\MuseScore 2\bin\MuseScore.exe
)
For the Windows Store version (Windows 10), it is pretty well hidden, search for it via Windows Explorer
Click after the quote and add a space followed by a hyphen and a capital F: -F
After a few seconds, MuseScore should start and all the settings reverted to "factory settings".
For advanced users, the main preference file is located at:
%APPDATA%\MuseScore\MuseScore2.ini
)The other preferences (palettes, session, shortcuts, workspaces...) are in:
%APPDATA%\MuseScore\MuseScore2\
)Windows XP or earlier: C:\Documents and Settings\<USERNAME>\Local Settings\Application Data\MuseScore\MuseScore2\
For the Windows Store version (Windows 10), these are pretty well hidden, search for them via Windows Explorer
Type (or copy/paste) the following command into your terminal line (include the '/' at the front):
/Applications/MuseScore\ 2.app/Contents/MacOS/mscore -F
This resets all MuseScore preferences to factory settings and immediately launches the MuseScore application. Note that you cannot quit the Terminal without quitting MuseScore. You can safely quit MuseScore, quit the Terminal, and then reopen MuseScore in the normal fashion, ready to continue using.
For advanced users, the main MuseScore preference file is located at ~/Library/Preferences/org.musescore.MuseScore2.plist
.
The other preferences (palettes, session, shortcuts, workspaces...) are in ~/Library/Application\ Support/MuseScore/MuseScore2/
.
The following is true for Ubuntu, and most likely all other Linux distributions and UNIX-style operating systems.
Type, (or copy/paste) the following command into your terminal line (Ctrl+Shift+V to paste in Terminal):
mscore -F
Or, if you are using the AppImage version, you must first use the cd
command to change directory to wherever you saved the AppImage. For example, if you saved it to your Desktop:
cd ~/Desktop
./MuseScore*.AppImage -F
This resets all MuseScore preferences to factory settings and immediately launches the MuseScore application. You can now quit Terminal, and continue using MuseScore.
For advanced users, the main MuseScore preference file is located at ~/.config/MuseScore/MuseScore2.ini
.
The other preferences (palettes, session, shortcuts, workspaces...) are in ~/.local/share/data/MuseScore/MuseScore2/
.
The following software is known to crash MuseScore on startup:
MuseScore requires access to your internet connection with AVG. MuseScore doesn't need an internet connection to function, but if AVG blocks it, MuseScore hangs.
If AVG prompts you, Allow MuseScore and check "Save my answer as a permanent rule and do not ask me next time."
If it doesn't prompt you anymore,
MuseScore is known to display notes as square when some fonts are damaged on macOS.
To troubleshoot this issue:
In Bug in noteheads, a user believes to have found the font "Adobe Jenson Pro (ajenson)" to be the culprit, regardless of not being reported as broken, or problematic as per the above validation, and solved the problem by deleting that font, so this is worth checking too.
If the default desktop environment application font is set to bold, MuseScore will not display the notes properly.
To troubleshoot this issue (gnome 2.*/MATE users):
For GNOME 3/SHELL users
Some users reported that the Save As dialog is empty on Debian 6.0 and Lubuntu 10.10.
To troubleshoot this issue:
Type the following in a terminal
which mscore
The command will answer with the path of mscore. Edit it with your preferred text editor and add the following line at the beginning
export QT_NO_GLIB=1
Launch MuseScore and the problem should be solved.