RE INSTALLING APP?

• Aug 9, 2024 - 16:15

PLEASE SOMEONE TELL ME IF I DELETE AND REINSTALL, WILL I STILL HAVE ALL MY SCORES?
I CAN'T OPEN MY PROGRAM AT ALL, SO I'M THINKING THIS MIGHT BE THE QUICKEST FIX


Comments

I suggest you first unstick you Caps Lock.

Re-installing rarely helps. Try reverting to factory settings as a first attempt at a fix. See. https://musescore.org/en/handbook/4/revert-factory-settings

You will lose any customisations you have made e.g. palettes and keyboard shortcuts but you will not lose or change any scores.

If that doesn't work, come back and explain in more detail how you are trying to open the program and what if anything happens when you try.

Now, I'm trying un uninstall and a re1install, but I'm being told that MuseHub cannot be moved to the trash because it is open. I looked at Forcequit options and it's not on that list as open. I think this might be the problem that's jamming up my app.
Of course, I've done restarts.
Not sure what else to do
any ideas?

In reply to by mikey12045

Restarts are not working, nor is a complete shutdown
I keep getting the message that Musehub is in use, but I don't see that it is.
I think this is what's gumming me up.
Is there some helpline separate from this forum?
If you have that info, kindly send
thank you

In reply to by valhawk

What version of MuseHub are you using? The older version looked like the screenshot I show below. Click the gear icon in the upper right, and then click uninstall in the lower right. I know it worked, because I used it to uninstall mine. Screenshot 2024-08-09 at 2.03.04 PM.jpg

In the new version (2.0.16), you can click on Muse Hub in the Mac menu bar, there's an option to Quit. Then you can just drag the app to the trash. Screenshot 2024-08-09 at 2.30.46 PM.jpg

In reply to by mikey12045

I really appreciate your efforts on my behalf, and I must confess that I'm quite the beginner.
I have been using Musescore for just about 6 months to create charts, but have not used sounds or other aspects of the app, except in playback just to check my work. So, I'm not even usually in Musehub.
I am being told that it is open, however, I cannot get it to open at all, nor even see these icons.
When I try to open it from the app menu, nothing whatsoever happens. And as I said, it seems to be holding up my ability to re install MuseScore 4.2, which is the part of Musescore I use and need to complete my charts, not to mention the charts that I did in the last few days, which I fear may have vanished.
I sent a message to support, but they never seem to actually be there.
Any way, thanks again
Val

In reply to by valhawk

Okay, I got Musehub to open (by saying "keep both" so now I have Musehub2.
And, indeed, I do not use this.
What I need is the main software for writing charts, which seems not to be showing up in downloads, on my dashboard, nor in my apps folder.
hmmm.

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