I can't save to the cloud?
Hi. Whenever I try to save to the Musescore cloud, it comes up with an error message (image below) My internet works perfectly fine, so I don't know what's going on. Help would be appreciated!
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Comments
I'm having the same problem as described in https://musescore.org/en/node/359598
Same problem. Unable to save to the cloud or by saving through the File Menu.
Same problem here as of 1/25. Just started today in fact. I tried signing back on to musescore.com as well as deleting some of the previous drafts of my score from when I used save to cloud instead of just save. No help. I did at least confirm you can still upload a score from musescore.com, though it is a much longer process, and it of course creates a new version rather than updating the one I was working on.
I can't save to the cloud either, though it says I am getting a 401 unauthorized, even though I am logged in...
I also have the same issue. I've been exploring possible solutions.
From looking at client_log.txt (Muse Hub -> Settings -> View application logs), it might be related to firewall configuration? This is based on the following logs, which I get when I try to upload a score to the cloud:
|INFO|Muse.Services.WindowsDialogService|Displaying Alert: Unable to check for updates | Muse Hub is having trouble connecting. Please check your internet connection and ensure any firewall you have is set correctly.
One caveat is that this log was created when checking for updates in Muse Hub. As part of diagnosing the problem, I had reverted to factory settings. This does not work as it severs the connection to cloud scores, whilst also removing the local cache for cloud uploading.
However , the issue seems to be related to the firewall - I believe that you need to be authenticated on the desktop app in order to update your scores. Despite saying that you are authenticated when you do so through the desktop app, nothing changes on the desktop app. I would posit that the firewall seems to be blocking the authentication.