How can I talk to actual support
The Chatbot is supposed to be the path to support but it doesn't answer my question and gives no way to actually escalate the issue to a human. Free trial isn't working for me, and I need to understand if I'm going to get charged $100 when the 7 days are over. How do I talk to a human about this? This is not a good help system.
Comments
Some more details on the actual issue: I signed up for the free trial for a week, and it appeared to go through, setting up payment through Paypal. Went to do an action that requires an account (isolating tracks on a score) and was just rerouted to the Free Trial signup again. So I checked my email and saw two emails from Paypal, one setting up a recurring payment, one cancelling it. I went through the signup process again, with the exact same result. I can't cancel the free trial because it thinks it wasn't set up. I'm worried that I'm going to get charged $99 next week and there won't be any way to contact support about it, because the chatbot gives no path to talking to a human after not being able to answer your question.
Contact support@musescore.com.
Nobody can help you on musescore.org. This forum is for the support of the music notation program MuseScore Studio.
In reply to Contact support@musescore… by HildeK
Thanks! You're more helpful than Musescore which for some reason does not mention that on their "How to contact support" page..
https://help.musescore.com/en/articles/8535979-how-do-i-contact-musesco…
They do link to this forum though.
In reply to Thanks! You're more helpful… by bobenray
> They do link to this forum though
Yes, but with the addition "for the notation software". Not for any payment problems!
In reply to > They do link to this forum… by HildeK
I do have the software, but I need help accessing other users' output via a paid account, and was directed to these forums. There are several forums for specific questions about the software, and this one is the "Support and bug reports" forum where you are instructed to "ask for help". I need support, so here I am.
Thanks for the support email address. I wrote to them and received the same auto-bot reply I got from the chat software. Is there no way to get support from a human at this company?
In reply to I do have the software, but… by bobenray
They have wrongly directed you to this forum, in that case.
In reply to I do have the software, but… by bobenray
Today is Sunday. As far as I know they work 9-5 at working days.
But I don't know in which time zone ...
In reply to Today is Sunday. As far as I… by HildeK
Yeah that's what I assumed, but their chatbot text should mention that instead of just cheerily giving unhelpful advice then ghosting. I'll give them that feedback if I'm able to talk to a person during business hours.
In reply to Their chatbot text should… by bobenray
You won't be able to "talk" to a person in the literal sense of the word. Don't expect any telephone contact - there isn't any. Only by e-mail via, as already mentioned, contact@support.com
In reply to You won't be able to "talk"… by cadiz1
Right, by "talk" I mean "communicate". I wrote to that address and received the same reply that I got from the chatbot, with no details on how to follow up with a person.