Musescore repeatedly crashes on upload
I don't know if it is an issue of the application or the site or both. Musescore crashes mid-process when uploading a score using the "cloud" button. If it doesn't crash, the upload still fails: the site shows the message "we don't support this version of mscz files yet" on the score page.
OS: Windows 10 (10.0), Arch.: x86_64, MuseScore version (64-bit): 3.5.0.13199, revision: 43c5553
Comments
In order to investigate, we'd need you to attach the score you are having trouble with.
In reply to In order to investigate, we… by Marc Sabatella
Link to the score on the site:
https://musescore.com/szekelyga/upload-crash-test
File attached.
In reply to https://musescore.com… by szekelyga
Your upload seems to have succeeded, and when I try it, mine does too, so we still can't reproduce the problem
See also https://musescore.com/groups/improving-musescore-com/discuss/5074666
In reply to Your upload seems to have… by Jojo-Schmitz
It usually happens when I try to update an existing score.
In reply to It usually happens when I… by szekelyga
Did you have to disable the start center to make MuseScore open?
In reply to Did you have to disable the… by mike320
I don't know what "start center" is.
In reply to I don't know what "start… by szekelyga
I take that as a "No."
Do you know any exorcists? Just kidding. One other person reported this problem and they experienced a bug with the start which would make sense.An isolated case like this lends me to believe it's something outside of MuseScore causing the problem.
In reply to I take that as a "No." Do… by mike320
The case is NOT isolated, several other users have reported the same or similar issue on the site's forum.
In reply to The case is NOT isolated,… by szekelyga
I do realize that there are more than 2 reports, but they're not really wide spread like a lot of issues that we're sure are a problem with MuseScore. There are external things that could cause this though I'm not knowledgeable enough to give you an idea of external issues for what you are describing.
If you haven't customized too much in Musescore (workspaces, MDL, shortcuts etc.) you can try using Help->Revert to factory settings to see if this fixes things. Reverting to factory settings helps with a lot of things but I've not heard of it helping with your problem. I also don't know of anyone that tried it.
In reply to It usually happens when I… by szekelyga
It usually happens when I try to update an existing score.
That is a new information... with that I too get
The score cannot be uploaded, as we don't support this version of mscz files yet.
Sorry for the inconvenience.
Indeed bad and something that needs to get investigated on the musescore.com site
I have updated this score: https://musescore.com/szekelyga/upload-crash-test
from the same file (attached) without changing anything to it.
Now you can observe one of the upload issues: no sound, the blue status bar is jumping randomly, the pink box doesn't move.
As I have reported on the site's forum several times, this is only ONE of the SEVERAL issues that occur randomly but repeatedly when uploading or updating a score.
Uploading a score to the site is now like gambling: it works 1 out of 100 times.
In reply to I have updated this score:… by szekelyga
During the time I typed this comment, the issue changed to "The score cannot be uploaded, as we don't support this version of mscz files yet. Sorry for the inconvenience."
In reply to During the time I typed this… by szekelyga
It really happens all the time, and the issue is always one of the following:
1. Musescore crashes half-time while uploading
2. The strange error message (see above)
3. "The score is being updated" for infinity
4. On the score URL, a blank page is being displayed, the score is invisible (there is no message at all in this case)
5. Score is visible but there is no sound, the blue bar doesn't move and there is no pink box on play
6. Score is visible but there is no sound, the blue bar jumps randomly and the pink box box remains on the first bar on play
In reply to It really happens all the… by szekelyga
I can reproduce 2. but not 1. and 3. and 4., and so consequently not 5. and 6. either
Over the last 24-48 hours I have started getting crash on upload, whether it's a new score or an update. The score always uploads successfully. Musescore v3.6 (which didn't have this problem for the first few days).
Restarting computer doesn't make any difference.
OS: Windows 10 (10.0), Arch.: x86_64, MuseScore version (64-bit): 3.6.0.487915773, revision: 1977cb3