Crash on Win 10
Reported version
3.5
Type
Functional
Frequency
Once
Severity
S2 - Critical
Reproducibility
Randomly
Status
closed
Regression
No
Workaround
No
Project
It was rather random.
Starting Musescore by itself crashed a couple of times.
Starting by clicking on a mscz file crashed a couple of times.
Both methods succeeded other times.
OS: Windows 10 (10.0), Arch.: x86_64, MuseScore version (64-bit): 3.5.2.311459983, revision: 465e7b6
PC: ASUS Zephyrus G14 with AMD Ryzen 9 4900H with Radion Graphics 3.00GHz
If there is an option to automatically send a crash report, I would like to do that.
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Comments
The automatic crash report is broken currently, will be fixed in 3.6, see #312120: [Crash Reporter] error message "Host requires authentication"
Sample score(s)?
Does https://musescore.org/en/faq#faq-312352 help?
In reply to The automatic crash report… by Jojo-Schmitz
Attached the score I was working on.
Can't spot anything in that score that might explain crashes. And it doesn't crash for me either.
Steps to reproduce?
In reply to Can't spot anything in that… by Jojo-Schmitz
Crash happened with or without the score and it seemed totally random. However, they did occur when I tried to start Musescore.
Then try what's mentioned in the FAQ I linked to
In reply to Then try what's mentioned in… by Jojo-Schmitz
OK. I changed the Target to '"C:\Program Files\MuseScore 3\bin\MuseScore3.exe" -w' in the shortcut's Property. Also switched off Startcenter in Edit > Preferences > General. Will see if crash happens again in the next few days. Thanks.
Unfortunately, Musescore crashed again. This time with a different file but it may not be the file that's the problem. Attached anyway.
That is not a MuseScore crash though, but one of the Operating System (a BSOD, Blue Screen Of Death), and most like an issue with the operating system rather than MuseScore
Try Google on that "BAD_POOL_CALLER"
Recently, I updated MuseScore and when I went to open it, is says " the previous session quit unexpectedly" and when I click "Yes, Restore session" it closes out and does the same thing again. How do I fix this? I've been working on a project for some time now, and I don't know how to open it.
In reply to That is not a MuseScore… by Jojo-Schmitz
I updated 11 outdated drivers and opened Musescore about 20 times. So far no more crash!
This was 1) surprising because this laptop is brand new and 2) confusing because crash only happened right after Musescore was run. But I do realize both aren't a proof that it can't happen. I'll keep watching out for this issue.
Thank you so much for giving excellent insights and help!
I feel this may be closed for now.
Can you detail those drivers?
I saved the screen shots just in case. They are the ones marked with 'OUTDATED'.
There was one which I don't remember if it was included in this list that caused Windows from booting properly. I had to button-boot a couple of times and then go through troubleshoot so that the system could get back to a restore point. Other than that, everything ran OK. Sorry I can't remember what that driver was exactly.
Here is a note that I kept.
======================
Re: Bad_pool_caller BSoD
Windows is up-to-date.
This laptop was purchased new this week.
Followed suggestions from https://windowsreport.com/bad-pool-caller-windows-10/ and updated 11 outdated drivers.
https://support.microsoft.com/en-us/windows/fix-error-0xc2-bad-pool-cal…
One device driver update prevented the Windows from booting.
Performed repair by restoring to a previous point during bootup trouble shooting.
Upon successful restore, the following error window popped up.
"Check the Windows Store for more info about AMD Radeon Software."
Launched MyASUS.
Hardware Diagnostic showed 2 updates were needed.
GameFirst VI, and ROG Keyboard Firmware Update tool V2.3.0.