Printed staves cut off on left using v3.6

• Jan 20, 2021 - 19:27
Reported version
3.6
Type
Functional
Frequency
Many
Severity
S2 - Critical
Reproducibility
Always
Status
duplicate
Regression
No
Workaround
Yes
Project
MuseScore

Left part of all staves is cut off when printing no matter what the margins are set to. See attached scan of prints along with the MuseScore files. Only happens with scores edited in v3.6. Scores created in v3.5 but not edited in v3.6 print normally.

Attached is the original file created in v3.5 and the updated file using v3.6 (the style was updated upon loading).
Also attached are scans of the print outs from each.

Attachment Size
Boo Boo's Pik-A-Nik v3_5.mscz 26.36 KB
Boo Boo's Pik-A-Nik v3_6 edit.mscz 25.91 KB
scan of v3_5 printout.pdf 899.15 KB
scan of v3_6 edited printout.pdf 765.01 KB

Comments

• Jan 21, 2021 - 14:54
Status active ⇒ needs info

What OS and what printer? Have you verified the margin settings on the printer are correct? Each printer driver is different so I can't tell you exactly what to look for.

Reply

• Jan 21, 2021 - 15:59
Workaround Yes ⇒ No

Marc,
I am using a Mac Air MacOS 10.15.7 (Catalina, fully updated). HP LaserJet Pro M201dw printer (fully updated drivers). This configuration has been working fine until updated to MuseScore v3.6. As I commented, if I export a score to PDF file and then print the PDF, it prints fine. Also any score that was created before v3.6 also prints fine. If I take an earlier score and edit it way using v3.6, the left side gets cut off.

Here is another data point: I just tried printing to my inkjet printer( HP OfficeJet 9015) and it also prints fine.

Reply

• Jan 21, 2021 - 18:29
Workaround Yes ⇒ No

I just downgraded to v3.5.2 and printing works fine on all scores. I even imported the new score I created in v3.6 into v3.5.2 and it also printed fine. Clearly there is some compatibility problem between v3.6 and my printer, but it is a MuseScore problem, not the printer.

Reply

• Feb 16, 2021 - 19:52
Status active ⇒ duplicate

See #316152: Some characters do not print from Leland on certain printer drivers on Mac. There is a known issue with HP LaserJet Pro on macOS that probably needs to be reported to HP and/or Apple. If you are using a different printer, it would be good to add a comment there in the other issue listing it. Meanwhile, though, the issue isn't triggered by 3.6 per see, it's the Leland font. So you can continue to take advantage of the improvements in 3.6 even if you use this particular printer with the issue. Meanwhile, we are seeing if we can work around the problem by changing things about the font.

Reply

• Mar 28, 2021 - 08:17

Same problem here. Exporting as a PDF did not fix. Downloading and using the HP driver DID fix it.
MacOS Catalina 10.15.7, HP Color Laserjet MFP M377dw, Musescore 3.6.2, Leland. Was Airprint, now HP

Reply

• Oct 27, 2021 - 21:32

I'm having the same problem in both MuseScore 3.6.0 and 3.6.2 on a new MacBook Air running Big Sur (11.6), printing to an admittedly older HP LaserJet Pro 400 color. Tried Exporting as PDF first, opening PDF in Preview, exporting again and then printing. Print/Save as PDF from MuseScore, etc. Nothing worked. All of these looked FINE on the screen in the Print Preview but still cut off the left side with the clef symbol. Here's what worked for me: Open the PDF in PhotoShop, save as Photoshop PDF, then print. Now PDF will print from anywhere. FYI, I have had this same printing problem for many versions, when I try to print directly from MuseScore. The solution was always to Export a PDF first. But now that doesn't work either. I do not have ANY other printing problems with ANY other program, so I'm hoping you wonderful folks at MuseScore can figure out and fix this. Thanks for everything you do.

Attachment Size
Scales_&_Arpeggio3.6.2.mscz 17.47 KB
Scales_&_Arpeggio3.6.2.pdf 45.9 KB

Reply