Musehub Unable to connect to Helper. Please contact Support.

• Dec 20, 2022 - 18:09
Reported version
4.x-dev
Type
Performance
Frequency
Many
Severity
S2 - Critical
Reproducibility
Always
Status
closed
Regression
No
Workaround
No
Project
MuseScore

Don't know if I am in the right place but I am unable to launch MuseHub, I'm on macOS 13.0.1 (M1 chip) Every time I launch muse hub I have to enter a password to install the helper and then am greeted with an alert box (screenshot below) with the message "Unable to connect to Helper. Please contact Support."

Any suggestions. I didn't have this issue when running the beta of Musescore 4 but since the release it hasn't worked
thanks

Attachment Size
Screenshot 2022-12-21 at 07.04.43.png 132.26 KB

Comments

• Dec 21, 2022 - 01:27

I have found that if I change the default install folder for the sounds I get the error above but if I leave it in the default location it seems to work but on a laptop it takes up way too much space on the internal drive.

Reply

• Dec 28, 2022 - 18:21

This seemed to work for me https://musehub.zendesk.com/hc/en-gb/community/posts/8485124416413

Can you try deleting the com.muse.museservice file from Macintosh HD/Library/PrivilegedHelperTools folder?

Once you've deleted that you should be able to then launch the Hub again and reinstall the Helper.

Please note that to save content to an external drive, you'll need to give Muse Hub permissions for Full Disk Access in macOS system preference (otherwise, macOS will block attempts to write to folders other than "allowed" system folders and Muse Hub's own container.

To do this, open System Preferences, click Privacy & Security and then go to "Full Disk Access". You'll see a few apps, most likely, in that list. You may also see Muse Hub - if not, click the + icon and then choose the Muse Hub app from your /Applications folder.

That should let you work with removable drives/external disks more easily in the future.

Hope that helps!

Reply