Problems abouit logging in desktop app.
¡Hello! I have tried numerous time to log into my musescore account, it sasy that its done, but it just doesnt update or even logs me into my account, I tried restarting the program, and all that stuff but still doesnt work; What do I do? Blessings!
Comments
You must be logged in because you are on this forum. What happens if you click on your icon in the upper right?
In reply to You must be logged in… by bobjp
The issue is that the user can't log into the desktop app. I'm also having the same issue right now. I can log in fine on the webpage, but logging in to the app brings up a popup in my browser saying "sign-in successful", but nothing changes on the app.
Same problem here, Sep, 4th.
In reply to Same problem here, Sep, 4th. by Jose Oscar Marques
Is it possible to install MS 4.3 over the current install?
In reply to Is it possible to install MS… by Jose Oscar Marques
No
In reply to No by Jojo-Schmitz
😕
In reply to 😕 by Jose Oscar Marques
Sorry, but what is the Desktop app? MuseScore.com? Not an app. Hence my post above. The "app", as far as I know, is MuseScore Studio.
In reply to Sorry, but what is the… by bobjp
He certainly means “log from the desktop app”. That’s the problem I have.
In reply to He certainly means “log from… by Jose Oscar Marques
OK. Thanks. I know I sounded stupid. The wording didn't make any sense to me.
In reply to Is it possible to install MS… by Jose Oscar Marques
https://github.com/musescore/MuseScore/releases
If you scroll down on that page, you will be able to find older versions. I installed 4.3 and 4.4 back and forth multiple times just fine (currently have 4.3 installed because of another issue in 4.4).
In reply to https://github.com/musescore… by csbubbles
Thanks! I installed version 4.3 but the problem is that it won't open the score that I made in version 4.4. So, I am stuck with it. The new version 4.4.1 has the same problem.
I found that the problem is connected with Windows 10. It doesn't occur in my other computer that runs Windows 11.
In reply to Thanks! I installed version… by Jose Oscar Marques
See https://musescore.org/en/faq#faq-367692
In reply to See https://musescore.org/en… by Jojo-Schmitz
Thank you. Good to know.
I have been experiencing the same issue since downloading 4.4. I have been unable to save scores to the cloud. I use a Lenovo IdeaPad3 with Windows 10 Pro (Google Chrome as the browser).
Troubleshooting steps taken:
-Restarted MuseScore
-Restarted device
-Restarted internet network (internet connection is stable and working)
-Logged out and back in on musescore.com and musescore.org
The attached images show the messages I received.
In reply to I have been experiencing the… by michaelkhobso
Perhaps we should try to figure out what people that have experienced problems have in common - I use Windows 10, could it be that?
In reply to Perhaps we should try to… by Jose Oscar Marques
Good idea! I'm using Windows 10 on the device I'm having issues with. I updated to 4.4 on a MacBook as a test and did not have issues with the cloud or staying logged in on the MuseScore app.
In reply to Good idea! I'm using Windows… by michaelkhobso
I can confirm it now. I installed MS 4.4 on my notebook that runs Windows 11 and it works well.
I just filled a report to Musescore.com. If more users report the problem the solution may come faster.
In reply to I just filled a report to… by Jose Oscar Marques
[deleted]
In reply to That's not the right place. by Jojo-Schmitz
The wrong place, yes, I guess. It must be a problem with the app, not the website.
In reply to The wrong place, yes, I… by Jose Oscar Marques
No it is not, my comment was wrong, hence I deleted it immediately
In reply to No it is not, my comment was… by Jojo-Schmitz
Jojo, do you think it is a problem with the website?
In reply to Jojo, do you think it is a… by Jose Oscar Marques
It well might
Hello! Since we can't reproduce this problem ourselves, we'll need a bit more information to be able to fix this.
In MuseScore, when you go to Home > Learn, do you see any video tutorials? Or something saying that there is no internet connection?
Could you also do the following:
1. In MuseScore, go to Diagnostic > Save diagnostic files
2. Choose a location on your computer to temporarily save these files
3. Upload the resulting ZIP file here; or if it is too big, you can send it to me by email at the following address:
c [dot] jeukendrup [at] mu [dot] se
Thanks in advance!
In reply to Hello! Since we can't… by cbjeukendrup
Hello! Home -> Learn says "Sorry, we are unable to load those videos right now. Please check your Internet connection ..."
Search for updates also gives no result. Nothing happens.
I should also add that the problem happens in my desktop running on Windows 10. There isn't any problem in my notebook that runs on Windows 11.
I am attaching the diagnostic file.
Thanks a lot for looking into this!
In reply to Hello! Home -> Learn says … by Jose Oscar Marques
Thanks for your reply!
The log files gave me a clue of what might help, so I've created a potential fix.
Right now, a test version is being created at https://github.com/musescore/MuseScore/actions/runs/10747048367. It will be ready in ca. 25 minutes.
When you log in with a GitHub account on that page, you can download it when it is ready. It would be great if you could do this and let me know if the problem is indeed solved in this version!
In reply to Thanks for your reply! The… by cbjeukendrup
Hello! I installed the test version, it connects to the website alright, but the score never ends processing, neither as a replacement nor as a new score. Might be some problem with the website, I will test again later. Thanks for your attention!
In reply to Hello! I installed the test… by Jose Oscar Marques
Thanks for testing! Maybe the reason that the website gets stuck processing is that this test build was created from the 4.5 development branch (which doesn't differ much yet from 4.4.x, but still), which might somehow confuse the website.
Anyway, the fix will be "backported" to 4.4.2, and included in the 4.4.2 release.
In reply to Thanks for testing! Maybe… by cbjeukendrup
Great! Thank you. I’ll be looking forward to the new release.
In reply to Thanks for testing! Maybe… by cbjeukendrup
I just installed version 4.4.2 and it solves the former problem with the internet connection in my system. Many thanks for your attention, much appreciated!