Musescore v2.3 crashes at startup if splash screen is disabled
When I start Musescore v2.3 it takes a few seconds, then crashes without further error message. Just disappears. My system is windows 10. De- & reinstalled 3 times, no change.
Not sure if this makes a difference, but I have a second, customized instrument.xml file. Musescore v2.2.1 runs without problem.
Comments
Reinstalling very rarely helps, revert to factory settings much more often.
If it doesn't crash after that,add back your instruments.xml, it it crashes then, share that file here
Ok, I removed the second instrument.xml under v2.2.1 and reinstalled v2.3. No diffence, crash at startup. I have to roll back to v2.2.1 untill this is fixed.
Try revert to factory settings first
And give exact steps that lead to the crash
How?
Help/revert to factory settings
OK, I have to do that under v2.2.1, as v2.3 doesn't allow me to do anything before it crashes.
Ah, in that case use command line
See https://musescore.org/en/handbook/revert-factory-settings#instructions-…
Thanks, that solved the problem :-)
The second instrument.xml was apparently not the problem.
Maybe some of my customizations (shortcuts, etc) caused the problem, e.g I had LoopBe virtual midi cable installed & configured.
I just read a similar case "apparently" on a French guitar forum.
The user (under Windows 10 too) solved the problem by doing (after re-installing the 2.2.1): Help -> Revert to factory settings.
Then installing the 2.3 and its behaviour went well after that.
No problem here for me under Windows 10 (and 7)
It would be great to obtain a copy of the ini file so we can try to reproduce the crash.
I guess the factory reset overwrote the ini file.
Yes, it sure did, sorry I didn't ask for saving possible evidence before the reset
In reply to It would be great to obtain… by Thomas
Here is the MuseScore2.ini who causes crash for me.
In reply to Here is the MuseScore2.ini… by Francois33850
When showSplashScreen=true there is no crash
When showSplashScreen=false there is a crash
In reply to When showSplashScreen=true… by Francois33850
And exactly in that area there was a last minute change...
Thanks for that analysis!
See 68275c4
Not sure it is the culprit, but it deals with splash screen and was the last minute change I mentioned above
That commit may have actually fixed the problem. It was the last of several last minute changes to the closing of the splash screen.
Well, apparently it has not, the original report claims it to happen withthe final 2.3, not any beta or release candidate.
Unless I'm missing something, of course.
I do not know which build the OP was using. But if I checkout the commit prior to 68275c4, I can reproduce the crash by unchecking "Show splash screen" in General Preferences. I cannot reproduce the crash with the 2.3 package which I downloaded from the website just now.
Then we need clarification from drowo@gmx.net and Francois33850 about which version they were or are using
In reply to Then we need clarification… by Jojo-Schmitz
The KO version for me was :
OS: Windows , Arch.: x86_64, MuseScore version (32-bit): 2.3.0, revision: 06014f7
The OK version for me is :
OS: Windows , Arch.: x86_64, MuseScore version (32-bit): 2.3.0, revision: 25247d9
There were a few commits made yesterday and a couple of glitches along the way, my belief is that the 25247d9 is the latest / greatest. It was updated maybe around 6 PM Eastern time, which I guess is around 10 PM GMT. From the look of it, I can see that it might have crashed before the commit mention above, but the removal of the unprotected sc->close() line should have helped. So I'm thinking it was one of the earlier builds that fails and the current one is good. I get no crash using the 25247d9 build with or without the splash screen (Windows 10). Would be nice if someone could confirm. So, I think thhe last minute fix actually was good.
That was exactly my analysis.
OK, so it was not the official 2.3 but a version before that crashed and a version after that did not.
Let's mark it fixes then
In reply to Then we need clarification… by Jojo-Schmitz
I am using the official version (Windows *.msi archive) from "downloads". No nightly build, beta or anything.
This is the revision shown in the about box:
OS: Windows , Arch.: x86_64, MuseScore version (32-bit): 2.3.0, revision: 06014f7
And that shows that crash?
Well, it showed the crash. After reverting to factory settings it doesn't crash anymore.
Well that's interesting. I just downloaded the msi archive again, and now it show's a different revision:
OS: Windows , Arch.: x86_64, MuseScore version (32-bit): 2.3.0, revision: 25247d9
Looks like it has been replaced meanwhile.
From the top of the download page?
Or from further down as a development build?
Does it crash again when you disable the splash screen?
From here: https://musescore.org/en/download
The blue button named "Download for Windows"
Doing multiple builds with same version number? Bad practises.
I considered this bug as a showstopper for MuseScore Portable (showSplashScreen=false is always set). Looks like MuseScore 2.x.0 releases aren't very reliable this year. :(
Now - with revision: 25247d9 - it doesn't crash when I disable the splash screen. However I cannot confirm that it was disabled when it crashed with revision: 06014f7, I simply don't remember. As I said, I had a couple of differences to factory settings, not all of them important.
In reply to Doing multiple builds with… by Bart.S
Well, it would have been better to increase the version number after the fix, however I am deeply greatful that those people invest their time in developing such a great SW like musescore.
Automatically closed -- issue fixed for 2 weeks with no activity.