disappearing score!!
I spent all day yesterday revising a score. I left it open on my computer last night. This morning musecore app was not showing on my computer and I can’t find the revised score.
Sometimes in the past musescore crashed then I got a message to reinstate but there was not even this message, just no musescore.
I have class tonight where I am to present the revised score!!!!
PLEASE HELP!!
Philip foster
Comments
See:
https://musescore.org/en/node/52116
In reply to See: https://musescore.org… by Jm6stringer
how do i find out if autosave is turned on or not? is there a default setting?
i tried following the Autosave instructions on https://musescore.org/en/node/52116 but when i got to the folder with my name and opened it up there was no App there!
In reply to how do i find out if… by Philip Ellis Foster
It is the default, every 2 minutes, see Edit > Preferences > General
In reply to It is the default, every 2… by Jojo-Schmitz
thank you. there is a check in the box next to default and it says every two minutes, so i guess this means that autosave is not turned off, but when i went to my C drive and followed the instructions at https://musescore.org/en/node/52116 and went to my C drive there is no folder for App.
i do not know what to do now; can you or someone help or is this a lost cause?
In reply to thank you. there is a check… by Philip Ellis Foster
There sure is, but it is hidden, as https://musescore.org/en/node/52116 mentions.
Open a Windows Explorer and in the address line paste this:
%LOCALAPPDATA%\MuseScore\MuseScore3\
In reply to There sure is, but it is… by Jojo-Schmitz
the note about hidden applies to those that were Saved which mine was not, but if it also applies to autosave how do i find the hidden App?
In reply to the note about hidden… by Philip Ellis Foster
The entire directory structure is hidden or protected or whatever Microsoft calls it.
In reply to The entire directory… by Jojo-Schmitz
well, i found the button to show hidden files, and i clicked on it and the missing file did not show up. it seems that the autosave did not work and i am up the creek!
In reply to well, i found the button to… by Philip Ellis Foster
Did you seen anything in that directory?
If not either you're not looking at the right place or don't have the proper permissions.
Or you're maybe using the Windows 10 Store version of MuseScore?
In reply to Did you seen anything in… by Jojo-Schmitz
yes, i found everything else from musescore there, but not the missing revised score i need. it seems that something went wrong with musecore, which is why the app closed
(it was the only thing which changed on ym cmputer) and then that the autosave which is checked also did not work. i am seriously depressed!
In reply to yes, i found everything else… by Philip Ellis Foster
no
sc*.msczin that dir? Those have temp names, nothing that looks like their original nameAutosave works, but if the score wasn't open long enough or MuseScore got shutdown properly, all score closed properly, there won't be an autosave file.
If it got saved properly, there would be a backup file though.
In reply to no `sc*.mscz in that di? by Jojo-Schmitz
there are several there is that or similar file names, and i check those and they are for other scores but nothing for the relevant date.
the score was open for several hours. i did not shut down musescore, and not of the other apps on my computer shut down.
i did not Save it because in the past the score was always there when i left it there.
i really do not udnerstand either why the app was closed or why the autosave did not work. i have been waiting for a response from support@musescore but after several hours they have still not replied.
In reply to there are several there is… by Philip Ellis Foster
There is no email support for the MuseScore program.
The only support is here in the musescore.org forums. But that is 7*24... And comes at no cost.
In reply to There is no email support… by Jojo-Schmitz
i receievd this reply below from suppoert@musescore.com bbut no follow up; in any case i still don't have the missing score or know why this happened or why autosave doesn't work. maybe i need a different software.
- Please type your reply above this line -
Your request (78156) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
Please visit our Help Center - https://help.musescore.com/ - we prepared answers to most of the common questions.
In reply to There is no email support… by Jojo-Schmitz
please see Mike's reply indicating his musescore was mysteriously restarted last night, likely by microsoft, so is there some way to find others who had same problem and what an be done about it?
In reply to there are several there is… by Philip Ellis Foster
The autosave file appears two minutes after you first made a change to your score, and it remains there and is only ever deleted if you successfully close MuseScore (not a crash, but a success close). So, I'd suggest you watch that folder, try creating a file, and verifying all this to convince yourself it is true. And then you will probably come to the same hypothesis I have, which is that you probably closed MsueScore accidentally yourself (or your cat walked across the keyboard etc). It's pretty much the only thing that explains what you are describing - MuseScore not running but no error message showing the crash, plus no autosave file.
In reply to The autosave file appears… by Marc Sabatella
Would that it were true, or that i had a cat.
In reply to The autosave file appears… by Marc Sabatella
please note Mike's recent reply indicating that his Musescore mysteriously restarted last night. this is probably what happened with mine. i wonder if there is any way we can find anyone else who uses Windows had this happen, and what if anything can be done about it and by whom!
In reply to please note Mike's recent… by Philip Ellis Foster
I didn't say it was likely that microsoft caused the restart, I just think it's curious that two of us on windows 10 had a mysterious restart on the same night. This has never happened to me before.
In reply to I didn't say it was likely… by mike320
I just received 2019-10 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4517389) now, which indeed will force an autorestart of the system outside of "active hours"
In reply to I just received 2019-10… by jeetee
thank you for this information but i don't understand how it applies to my situation and if there is anything i or musecore can do as a consequence to retrieve my missing score.
In reply to thank you for this… by Philip Ellis Foster
It relates to your issue in likely being the cause of it.
When windows restarts it force-closes any and all open applications, it could very well be that this way of shutting down is simply not detectable to MuseScore.
In reply to It relates to your issue in… by jeetee
thanks. is there someone at musescore who would know or could find out?
In reply to thanks. is there someone at… by Philip Ellis Foster
Maybe it did a more or less orderly shutdown or MuseScore answering 'no' to the question whether to save unsaved changes.
Never leave your computer for a longer time without having saved your files
Always and frequently create backups of files that are of value to you.
In reply to Maybe it did a more or less… by Jojo-Schmitz
i dont understaand the first part of yur message; the rest is hindsight and doesn't help retrieve the missing score or explain why it is missing.
In reply to i dont understaand the first… by Philip Ellis Foster
True, the 2nd part is hindsight.
The 1st part is a guess why there is no autosave file, if Microsoft has a way to close applications down without killing them forcefully due to them bringing up a dialog about unsaved files, this might explain it
In reply to I just received 2019-10… by jeetee
From what I can figure out, it seems that if muescore itself crashes then we get a message to restore it and any unsaved score reappears where we left, but if Microsoft closes the site and then opens it then we don’t get the message and then any unsaved score is lost. Is this correct?
Second, and even if so, I don’t understand what is meant by autosave if it doesn’t automatically save what you are working on if someone, even Microsoft, properly closes the site unless you have saved the score. This is definitely not what the name sounds like! in fact, I don’t understand what it does except save the notes and rests, etc. that are entered when you work on score and this is not something special because it has to do this for anyone to write on the score.
In reply to please note Mike's recent… by Philip Ellis Foster
It's not at all unusual that Windows might do an automatic update and reboot, somthst could certainly explain MuseScore being closed. But in that case, the autosave would still be present the in the AppData folder mentionedt, and you'd be prompted to restore it next time you start. Even if it was a power fialure that triggered the reboot, The autosave would still be there. Nothing ever deletes that excepts a successful user-initiated closing of the program.
Anyhow, less for the future is, always save. Every program, every computer (well except for cloud-based apps that don't have a separate save command, like Google Docs. Autosave is nice as a backup, but work you haven't saved is work that could potentially be lost.
In reply to It's not at all unusual that… by Marc Sabatella
yes, this is what i thought the autosave should do. but there was no prompt sign to restart like there had been before when musescore crashed.
In reply to yes, this is what i thought… by Philip Ellis Foster
I don't remember a message to recover from a crash either. Even though I have auto save turned off, I still get that message when I suffer a crash.
In reply to I don't remember a message… by mike320
This is true, there is other potentially recoverable info even without autosave (not that we necessarily do a good job of that).
Also, if you did save all open files, then Windows can safe close MuseScore without crashing it - it's the same as pressing the "X" in the window to close it. if there are no unsaved files, the program just closes gracefully. Only if the program objects to closing that way does the OS need to get more forceful.
I am looking at the code when the autosave files (Score::tmpName()) are removed. There are two seemingly relevant places: in MuseScore::removeTab() (which is when you close a score tab yourself) and in MuseScore::closeEvent() (which is when you close MuseScore yourself. In both cases, a dialog is shown first asking if you want to save. I am not an expert on such matters, but I really can't think of a way Windows or anyone could be sending signals or otherwise manipulating MuseScore in a way to fool the program into thinking you had actually answered no - the usual signals would simply bypass all of this and kill the program without hitting the clean exit code at all - meaning the autosave files would remain. But, if there was some sort of backdoor way to do this, Microsoft would be the ones to know.
But really, I am extremely doubtful here. I simply don't see any way for Windows or anything else to close MsueScore in a way that fools it into thinking it's OK to clean up autosave files for unsaved scores. But I guess if people really think this could happen, one could test by opening MuseScore, working on a score, don't save it, then try various ways of reboot the computer and see if you can get it to do without ever answering the question about saving files, then see if after the reboot the autosave is gone.
In reply to This is true, there is other… by Marc Sabatella
From what I can figure out, it seems that if muescore itself crashes then we get a message to restore it and any unsaved score reappears where we left, but if Microsoft closes the site and then opens it then we don’t get the message and then any unsaved score is lost. Is this correct?
Second, and even if so, I don’t understand what is meant by autosave if it doesn’t automatically save what you are working on if someone, even Microsoft, properly closes the site unless you have saved the score. This is definitely not what the name sounds like! in fact, I don’t understand what it does except save the notes and rests, etc. that are entered when you work on score and this is not something special because it has to do this for anyone to write on the score.
In reply to From what I can figure out,… by Philip Ellis Foster
There is a difference between MuseScore crashing, the OS crashing and the OS shutting down.
Al least in the first 2 cases, MuseScore will have generated an autosave file and will ask on next start whether you want to recover from the crash, you can try yourself by killing MuseScore via tzhe task manager, or pulling the plug (and battery for a laptop), simulate a power failure.
Whether it also does on the third case remains to get tested, also whether there are different kinds of shutdowns, those you initiate (you can test those yourself) and those initiated by a Mircosoft update (you'd need to wait for the next Microsoft patch day and one that forces a reboot)
In reply to There is a difference… by Jojo-Schmitz
all i know is i don't have a cat. i'm very far from a tech person.
Maybe we are dealing with third case situation.
Ii actually had the thought that maybe this is what had happened and caused the problem
In reply to From what I can figure out,… by Philip Ellis Foster
There is no evidence right no that Microsoft possess any magic skills that would enable them to close MuseScore with an open score and somehow fool MuseScore into thinking the score has been saved, or that a user declined to save. I mean, if anyone could make this happen, it would be Microsoft, because obviously they know the internals of Windows better than anyone else. but I cannot imagine any conceivable reason they would do that, and never in the many years I've been using and developing MsueScore have I encountered a single case of this happening.
Right now, I think it much more likely your file is in fact saved but not in the folder where you are looking for it. Or a couple of other possibilities. But in order to do anything more than guess, we need the information I requested from. That would be a necessary next step in continuing any sort of investigation (the first was my examining the source code).
Autosave is perhaps better thought of as "autobackup". It doesn't save your file, it saves a backup copy, so it can restored if something bad happens (like a crash). This backup is removed only upon successful close of the file, and a close of the file is only successful if you explicitly choose "Discard" in the dialog that pops up when you close a file that has not been explicitly saved. In other words, the autosave backup file is there while you are working. it is only deleted if you explicitly give MuseScore permission to delete it by saying you want to Discard the changes. If MuseScore is forcibly cloed - by you, by Microsoft, by a power outage, doesn't matter - the autosave will not be deleted. It is only deleted if a user physically clicks that "Discard" button.
So, normally you should be saving often, like you would in any other computer program that creates document files of any kind. But if a crash or power outage happens, the autosave backup is there to recover the work you did since the last save.
In reply to There is no evidence right… by Marc Sabatella
it would be wonderful if the missing sore was there somewhere. i can't focus on getting you the info you requested right now because of other pressing matters but i will do this tomorrow morning. i might need some phone help to do this because as i said i am not very skilled with a computer. thanks, will follow up. Philip
In reply to it would be wonderful if the… by Philip Ellis Foster
Actually, on the assuption that mabe the score actually is saved, but somewhere other than you expect -0 my suggestion is you find someone who is more computer literate to help you search your computer for it. The basic process is, go to File Explorer, navigate to This PC, then type ".mscz" (without the quotes) into the search box at top right. This will find every single MuseScore file on your computer (well, unless chose to save as MSCX, in which case, you'd search for that, but you'd have to had made that choice explicitly when you first save the file). This could take a while. When it's done hopefully you can scroll the list of results and find the file. Again though, it will help to have someone who is experienced with computers help.
In reply to Actually, on the assuption… by Marc Sabatella
thanks. will try later.
In reply to Actually, on the assuption… by Marc Sabatella
it was not difficult for me to do this. i did it, with both , and saw all the other musescore files on my computer but not the missing one!
In reply to I don't remember a message… by mike320
so what you re saying is you should have but didn't get this message? it seems that this is what happened to me also but i had an open score and you didn't. it seems as i think you suggested, there is some disconnect between microsoft restarting and musescore being closed.
i seem to remember musecore was available for purchase through mirosfot's store so they should be able to contact microsoft and figure this out but i don't know how to reach the people at miuescore about this, do you or does anyone else reading this?
In reply to so what you re saying is you… by Philip Ellis Foster
Get which message? The one when you start MuseScore after the reboot saying that MuseScore had quit unexpectedly? I did not receive any such message because I always save my work, and as I explained, Windows is able to shut down MuseScorwe without deliberately triggering a crash in those cases, and in those cases, it is correct and proper for the autosave to be deleted.
"The people at MuseScore" are us - we, the developers of the open source software participate on these forums. And as I have said, I simply don't see any way this could have happened as described. So I suspect you are missing some detail here. If you would like us to help you figure out what (other than your not saving your score) went wrong, we could use some additional info:
please attach a screenshot of Windows Explorer showing your AppData folder - the one with the autosave files - sorted by time, most recent first.
please tell us the precise pathname of the score you were working on
please attach a screenshot of Windows Explorer showing that folder as well, sorted similarly
please tell us your best guesses as to the date/time you believe you last saved your work, the date/time you stopped working, and when you think the reboot happened (that much a Windows log could probably say precisely)
In reply to Get which message? The one… by Marc Sabatella
do yu want me now to try to send this info to you? if so i will need to know how to do a screen shot; i don't know what you mean by pathway (the revised score was called Skyplums) ; i can try to find the times if this is how we should proceed.
In reply to do yu want me now to try to… by Philip Ellis Foster
You can learn what you need to about how to do screenshots and learn about pathnames (not "pathways") by going web searches for that info. However, I would strongly recommend you find someone local who is more computer-savvy to help you at this point. Many reasons for this, but one of the most important is, it's all too easy to make mistakes if you aren't familiar with computer concepts like these, and we don't want to see another mistake made during this process ruining our chances of figuring out what happened.
In reply to You can learn what you need… by Marc Sabatella
i do not understand if you are saying that this method would find something which i could not find by doing the search suggested in your subsequent email, the one beginning with "Actually"; i did that search and it was not there.
In reply to i do not understand if you… by Philip Ellis Foster
It will give us additional clues that might help us understand what actually happened. Or it won't and it will remain a mystery, but at least we will have done all we can to understand. If it does lead to understanding, it's possible that understanding will enable us to find the score for you, or it may prove definitely that you actually did inadvertently close the file without saving, or it's possible it will uncover a bug in MuseScore that we can fix, or it's possible it will point to Microsoft as the culprit. It's really just more guessing without the additional info.
In reply to It will give us additional… by Marc Sabatella
i am willing to try this as it may be of some help to me or to you but i will need your help doing it as there is no one else handy to ask. if you have a phone maybe you can call me and walk me through it, or send instructions for each of the things you asked to be done. i would need to do this now. thanks.
In reply to i am willing to try this as… by Philip Ellis Foster
Please understand we all volunteers here, and we have many demands on our time. Providing free direct phone support for basic computer things like understanding how folders and files work or how to make screenshots and isn't really something many of us have time for, but perhaps someone seeing this will volunteer. Meanwhile, I remain fairly confident that whatever happened here, it is very unlikely to be a problem within MuseScore.
In reply to Please understand we all… by Marc Sabatella
i don't understand about volunteer as previously you wrote: "The people at MuseScore" are us - we, the developers of the open source software participate on these forums. I think it is unrealistic and unduly complicated to try to get someone else involved in this probem. i would think we are talking about 15 minutes max on the phone. Anyhow maybe you can just send written instructions to do what you requested and i will try to follow them.
In reply to i don't understand about… by Philip Ellis Foster
The vast majority of developers and support "personell" are unpaid volunteers, most having a real job to earn their living and just spending their free time here, there are only very few exceptions, two as far as I know.
And none do phone or email support.
And realistically for a software you get for free this quote normal and to be expected.
Actually here at musescore.org you do get a quite excellent 7*24 support for free...
In reply to The vast majority of… by Jojo-Schmitz
i'm not trying to argue with anyone, just an ordinary guy separately trying to find 6 hrs of lost work.
In reply to i'm not trying to argue with… by Philip Ellis Foster
Hmm, I wonder how 6 hours of working can get lost, does that mean you didn't save at all during that rather longe period of work?
In reply to Hmm, I wonder how 6 hours of… by Jojo-Schmitz
that's right. i relied on musescore to keep it there.
In reply to that's right. i relied on… by Philip Ellis Foster
No program on a PC can save you from dataloss due to crashes or power outages, so frequent saves are needed in any case.
In reply to No program on a PC can save… by Jojo-Schmitz
here are the thingswhich were asked for to try to find the missing score and figure out what went wrong and in brackets two things i need to know to provide them; maybe you can help with this?
• please attach a screenshot of Windows Explorer showing your AppData folder - the one with the autosave files - sorted by time, most recent first. [using Chrome; what to do to take a screenshot]
• please tell us the precise pathname of the score you were working on [where to find this]
• please attach a screenshot of Windows Explorer showing that folder as well, sorted similarly [see above]
• please tell us your best guesses as to the date/time you believe you last saved your work, the date/time you stopped working, and when you think the reboot happened (that much a Windows log could probably say precisely)
In reply to i don't understand about… by Philip Ellis Foster
MuseScore is free software, and the "we" who develop it are almost all volunteers. There is no paid support staff here.
Teaching someone how files and folders and pathnames work, and walking you through the whole process of remembering what folders you were using at the time, and teaching you how to find them and how to do the screenshots - that is going to take far more than 15 minutes by phone, and it would be a process fraught with confusion and possibility of error. It's far more efficient to do it in person. If it's sufficiently important, then I urge you to find someone local who can help.
But I'm going to be frank - I am not expecting a high degree of chance of success. It's the only thing that has any chance of success, but it's a low chance. It comes down to how important it is to you to figure out what went wrong (and the possibility, however slim, that your score will be found). As I said, I'm pretty confident at this point it was not a problem with MuseScore itsel.
Hopefully, though, the lesson learned for the future is - save your work. Often. Always, with any computer program. Autosave is often a great insurance policy, but working for hours and never saving is just inviting disaster.
In reply to MuseScore is free software,… by Marc Sabatella
i don't need to know who things work, just what to do. i am now dummy. i did the second thing you asked and don't need help with all the things you asked, just some.
In reply to i don't need to know who… by Philip Ellis Foster
You need to understand how files and folders work to be able to answer the questions I asked earlier - in particular, about where you believe the file was last saved. If you believe you can answer that question already, then all you need to learn is how to do screenshots. And I would suggest you can learn that very quickly by doing to a web search for "how to do a screenshot on windows" - the information already exists, no need for us to have to type it all up again.
In reply to You need to understand how… by Marc Sabatella
i found the score before the revisions when looking for the missing score. i have two versions, one in the .m... and the other in a .pdf. what do you need to know about that score?
In reply to MuseScore is free software,… by Marc Sabatella
here are the things you asked and in bracketstwo things i need to know to provide them:
• please attach a screenshot of Windows Explorer showing your AppData folder - the one with the autosave files - sorted by time, most recent first. [using Chrome; what to do to take a screenshot]
• please tell us the precise pathname of the score you were working on [where to find this]
• please attach a screenshot of Windows Explorer showing that folder as well, sorted similarly [see above]
• please tell us your best guesses as to the date/time you believe you last saved your work, the date/time you stopped working, and when you think the reboot happened (that much a Windows log could probably say precisely)
In reply to here are the things you… by Philip Ellis Foster
Again, for screenshots, please do a web search
For the pathname we can't tell you that. Only you can possibly know that. If you don't know what a pathname is, you can do a web search for that info, but that's going to tell you what the term means, not what the answer to the question is- you are are going to have to rely on your own knowledge of where you put that file originally.
Getting the windows log of the last reboot - again, try a web search.
In reply to Again, for screenshots,… by Marc Sabatella
i got some help from my brother and here is what i can tell you:
1. here is where the screenshot should be; can you see it there?:
https://www.dropbox.com/s/n5ugj6h0plfspr0/Screenshot%202019-10-12%2011…
2. how do i find the pathname of a musescore score? can you tell me how to find this please
3. i will do the screenshot when you tell me how to find the pathname
4. last saved: oct 6 10:06 pm or soon thereafter; stopped working on it: oct 8 about 11:45pm; when reboot: between oct 8 11:45pm and Oct 9 9:30 AM.
In reply to i got some help from my… by Philip Ellis Foster
I see several scores, filenames start with sc (extension is hidden) from late october, these are autosave files.
Have you checked them all for wherther they contain your score?
They are all pretty small though, so unlikely to contain much.
Hmm how about that scNPUVtb ? Last saved 10/6/2019 100::01PM
In reply to [inline:nwmepQ2t.png] by Jojo-Schmitz
thanks but i opened all the recent files three days ago and it was not there. i hope that what i last sent to Marc is what he needs and that he can now try to figure out what happened and possibly retrieve what i wrote. i would like to know ASAP so i will know whether i have to try to revise the score again or can use what is still missing. i have to send in the final score on sunday latest for a performance.
In reply to [inline:nwmepQ2t.png] by Jojo-Schmitz
i have not heard back from Marc and wonder if you can use the revised info i sent which he asked for to see if you can find the missing score or do i have to wait to hear from him?
In reply to i have not heard back from… by Philip Ellis Foster
There is nothing to be seen that'd help recovering that score. You'd better realize the score is lost and start rewriting it. Actually you should have been doing this since 3 days
In reply to There is nothing to be seen… by Jojo-Schmitz
thanks. Marc had said there was a slim chance, and i am an optimist. do you understand what he meant?
In reply to thanks. Marc had said there… by Philip Ellis Foster
I guess he had hope to see an autosave score in that screenshot. There are a few, but you claim to have checked those, so there is none.
In reply to I guess he had hope to see… by Jojo-Schmitz
thanks. i will still hope to hear from him but will start revising again. i do have a new question. how do you add text below the box where the title and composer goes and where the staffs start? i would like to include some introductory remarks to the musicians and cant figure out how to do this.
In reply to thanks. i will still hope to… by Philip Ellis Foster
Also a second question: i have 2 Bb clarinets; how do you add a number after their designation so that it cccould say Bb Clarinet 1 and Bb Clarinet 2; as is both staffs saay the same thing, Bb Clarinet.
In reply to Also a second question: i… by Philip Ellis Foster
https://musescore.org/en/handbook/3/staff-and-system-text
or Add/Insert Vertical Frame->right clock add text; Add(Append) Text Frame-
Right click the measure->Staff Properties->Long Instrument name
In reply to https://musescore.org/en… by Shoichi
please clarify; the link goes to info which is not relevant as far as i can udnerstand, and i don't know if you are saying one additonal thing or seveeral options.
In reply to https://musescore.org/en… by Shoichi
this is causing a problem; i clicked Add -append-Insert Text Fram and a frame appeared above the frame with the title which is wrong location so i tried CTRL + z to remove it and nothing happened; how do i now remove this????
In reply to https://musescore.org/en… by Shoichi
i was able to delete it. i need to insert frame below where the title, etc. is.
In reply to Also a second question: i… by Philip Ellis Foster
Right-click into the staff, staff properties, long and short instrument name. You could use staff text too, that's what the link is about
In reply to thanks. i will still hope to… by Philip Ellis Foster
When asking unrelated questions about how to do things, please start new threads, it is hard enough to follow this thread as it is.
In reply to When asking unrelated… by Marc Sabatella
ok. how do i start new thread?
can you please respond to the info i sent you to try to find out what went wrong anfd possible recover missing score?
In reply to ok. how do i start new… by Philip Ellis Foster
Start a new thread the same way you started this one. For example, Help . Ask for Help from within MuseScore, or click the big "Add new Forum topic" button right below the name of the forum towards the top of the page while viewing the list of topics for a forum.
I did respond to one of your posts with the screenshots and additional info.
In reply to I guess he had hope to see… by Jojo-Schmitz
third question (i could not find answers to any of these in the handbook): is there a quick way either to remove a slur or to replace a slur with tenuto marks?
In reply to third question (i could not… by Philip Ellis Foster
Two step:
https://musescore.org/en/handbook/3/selection-modes#all-similar-selecti…
Select Slurs->Del
https://musescore.org/en/handbook/3/selection-modes#list-select
then double click Tenuto in the Articulations palette
In reply to third question (i could not… by Philip Ellis Foster
select slur, press Del. Select note, double-click tenuto in the palette
In reply to Again, for screenshots,… by Marc Sabatella
ADDENDUM:i got some help from my brother and i started poking around so NOW here is what i can tell you; this SHOULD BE WHAT YOU ASKED FOR. PLEASE LET ME KNOW IF THIS IS CORRECT OR NOT AND IF SO WHETHER YOU CAN FIGURE OUT WHAT HAPPENED AND IF NOT WHAT IS WRONG. Thank you.
https://www.dropbox.com/s/n5ugj6h0plfspr0/Screenshot%202019-10-12%2011…
3.https://www.dropbox.com/s/h7aqft6dauqj74m/Screenshot%202019-10-12%2011…
In reply to ADDENDUM:i got some help… by Philip Ellis Foster
Thanks for the additional info. What we are still missing is a screenshot showing the folder containing the score, sorted by date. Make sure you have display of hidden files turned on (presumably you do at this point).
Also, what you have right now is the pathname where current version of the file is. What I am still wondering is, based on your own recollection of how you opened the file, is that the very same version you were working on? You mention changing the name - do you mean just the title or the actual filename? If the latter, you need to find that file.
In reply to Thanks for the additional… by Marc Sabatella
i have been waiting for your reply.
i thought that is what i sent you. if not please tell me exactly how to find that folder because i thought that is what i found and took the screen shot of.
i changed the title of the score. i believe it is the same version i was working on.
In reply to i have been waiting for your… by Philip Ellis Foster
I asked for two screenshots of Windows Explorer, one showing the folder where the autosave files are (this you sent), the other of the folder where you believe the file lives (this I am still waiting on). Again, I cannot possibly know which folder you put the file in, I need to remember that / figure that out somehow by reconstructing the steps that got you there. Maybe it's the folder you told me the older version of the file is, if so, show that screenshot, but it seems likely you put it somewhere else if you ever did a save or save as within the last several days.
So, when you say you changed the title, you mean literally just the text that appears on the score itself, not the filename?
In reply to I asked for two screenshots,… by Marc Sabatella
in your last message you asked for "the other of the folder where you believe the file lives. " i am not sure what this means. i sent you a screen shot of the popup which showed the file properties of the file of the last version i was working on before it disappeared.. it shows a pathname at the top. Apparently this is not a screen shot of what you need; if not please tell me exactly what you need a screen shot of and how to find it. if it is, please tell me what elsse if anything you need to do the research you proposed.
In reply to in your last message you… by Philip Ellis Foster
A screenshot of that directory, C:users\PhilipFoster\Documents\MuseScorre3\Scores
And one with hidden files enabled...
In reply to A screenshot of that… by Jojo-Schmitz
i believe that is what the other screen shot i sent him was.
In reply to i believe that is what the… by Philip Ellis Foster
No.
In reply to No. by Jojo-Schmitz
please tell me exactly how to find the 'directory" and i will try to do the screen shot.
In reply to please tell me exactly how… by Philip Ellis Foster
Copy&Paste this: C:users\PhilipFoster\Documents\MuseScorre3\Scores
in the search box of the pc
In reply to Copy&Paste this: C:users… by Shoichi
thank you. i think i found it
.https://www.dropbox.com/s/bjyragygfvjapuv/Screenshot%202019-10-13%2012…
In reply to No. by Jojo-Schmitz
is this what you were looking for?
https://www.dropbox.com/s/bjyragygfvjapuv/Screenshot%202019-10-13%2012…
In reply to I asked for two screenshots,… by Marc Sabatella
this may be what you were looking for:
https://www.dropbox.com/s/bjyragygfvjapuv/Screenshot%202019-10-13%2012…
In reply to this may be what you were… by Philip Ellis Foster
This is what Jojo were looking for. If I have not misunderstood.
In reply to this may be what you were… by Philip Ellis Foster
Why 3 times? And why dropbox, rather than directly here?
Anyway, that screenshot doesn't help either unfortunatly (but is the one Marc was asking for)
In reply to Why 3 times? Anyway, that… by Jojo-Schmitz
Jojo, could there be a trace in the MuseScore3 Development folder?
In reply to Jojo, could there be a trace… by Shoichi
Why? He's not using and development version
In reply to Why? He's not using and… by Jojo-Schmitz
For us illiterate pc users, sometimes I found the security files in folders other than those expected, particularly on Linux. A search of any *.mscz file should give some results.
In reply to For us illiterate pc users,… by Shoichi
thanks. i thnk i did this two days ago!
In reply to Why 3 times? Anyway, that… by Jojo-Schmitz
doing my best. i don't know how this forum thing works.
anyhow i guess Marc who seems to be in charge of this problem apparently has what he needed to figure out what happened, so i hope to hear from him about this.
In reply to doing my best. i don't know… by Philip Ellis Foster
Indeed, that is screenshot I asked for in the first place: Windows Explorer showing the contents of that folder 9the original screenshot you posted was of a dialog within museScore just showing the name of the folder).
So, from what I am seeing in the screenshots, and from what you have described, I'm afraid I don't see any answer here. It appears you saved the file on October 6, then continued to work on it over the course of next day or so and never once hit the Save button. Without knowing exactly what happened the night of the update, I can't say for sure what happened next, although my theory is, based on your unfamiliarity with the whole idea of how files work, you actually closed the tab and chose "Discard " when it asked what to do with the changes, not fully understand what you were being asked. Either that or Microsoft is "magic" and pressed that button for you during the update. But one way or another, the code in MuseScore that only executes after someone presses that button got executed, and your autosave file was deleted because as far as MuseScore knew, it had been successfully closed.
The lesson here is: please, don't ever not save your work. Computers don't work like cellphones, you almost always need to explicit save your work to a specific file in a specific folder, it isn't stored in a special place within the app like it is on iOS or Android. Work not explicitly saved to a specific file in a specific folder is work lost. Autosave or backups can often rescue you, but not saving your file is basically not just inviting disaster, it's rolling out the red carpet for it (yes, I stole that line from, hmm, something I saw on TV recently).
I'm trusting, BTW, that your file search of your entire computer really was the entire computer, not just your Scores folder, and that you included hidden folders etc in the search. You say it found other scores, so that does give some support for this. But if there is still any hope, it would be that you didn't do the search correctly, so feel free to post a screenshot showing those results.
In reply to Indeed, that is screenshot I… by Marc Sabatella
Thanks. I don’t know if it makes any difference, but I am NOT using internet Explorer to view Musescore; as I said before I am using Chrome.
I would definitely discard your discard hypothesis (along with someon’s cat hypothesis). I can be absolutely certain I did not press any discard button. I don’t recall ever even seeing a discard button. I also am certain I did not close musescore; I just left the computer and went to sleep, as I usually do.
As to the last ditch effort before turning to magic, or whatever that might actually mean, please let me know clearly exactly how to provide the screen shot I might not have provided; not what the screen shot shows but how to bring up what you want the screen shot of.
I am sticking with my hypothesis that Microsoft closed musescore and when I reopened it there was no popup to restore the missing score. Why this might have happened is beyond my understanding, but maybe you can figure this out.
In reply to Thanks. I don’t know if it… by Philip Ellis Foster
Which browser you use to view musescore.org or musescore.com is pretty irrelevant for vanished scores
In reply to Thanks. I don’t know if it… by Philip Ellis Foster
I'm talking about this message of mine: https://musescore.org/en/node/295461#comment-950368
You replied and said you did this, and I believe you, but posting a screenshot of the results might turn up some miraculous clue.
The other folder to check is your "virtual store" folder. In order to find that, see https://kb.photodex.com/8108/accessing-the-virtual-store-folder-in-wind…. This folder might well be skipped in a regular search, but it's where you file would end up if all of the following happened:
1) you are using an older version of MuseScore
2) you were working on the score when it crashed earlier in the day
3) you answered "yes" to the question about restoring the session
4) you continued to work on the file without ever saving it until just before the reboot happened
5) when you finished your work but before the reboot, you actually did save the file, and then did not change it further
As longshots go, this is something like my mother winning the Boston Marathon next year. But it's at least a path I could see that might explain everything and get you your work back - it would be in the virtual store.
So if it turns up there, great. If not - and I suspect it won't - we're forced to deal with the possibility your work is gone.
As I've said, though, as one of the developers of MuseScore, I am pretty familiar with how it works, and in response to your report I have spent considerably additional time studying and debugging this portion of the code, and in my professional opinion, I see no possible way Microsoft could have caused this to happen. The only thing I can see that ever does is physically pressing the "Discard" button. That's the only way I can find to reach the part of the code that deletes the autosave file. All methods I know of closing MsueScore with unsaved work that don't involve press "Discard" all result in the autosave file being left behind, ready for MuseScore to offer to restore on the next startup. I tested this closing Musescore a variety of ways, including via the Task Manager, and I could not get it delete the autosave file except in the cases where it popped up a dialog and I chose to discard the changes. It's certainly possible I missed something in my study of the code and in my testing, but given that I've been doing this here for almost ten years and have never once before heard any other report of such a thing happening, I'm not inclined to believe it really is a thing.
I do believe you didn't close the score and press Discard, that seems inconsistent with your memory. But what does still seem plausible is that your finger was resting on the keyboard ot touchpad when you restarted MuseScore the next morning, or you hadn't quite had enough coffee, and thus you missed the dialog offering to restore the session and accidentally answered "no".
But, other than the very real possibility of user error (after all, as you say, you're "very far from a tech person"), above and beyond the very unfortunate error we already know you made (not saving your work), the only other thing I can conceive of here is essentially "magic" - that somehow Microsoft utilized some special technique to fool MuseScore into shutting down cleanly and therefore deleting its autosave files. If you really want to continue to pursue this, you would have to contact Microsoft support and show them this thread, maybe they will be able to shed some light on the subject.
But my personal advice is, just accept this as a lesson learned - always save your work, pretty much every computer program, ever - and move on. Even if it turns out Microsoft does utilize some special technique to shut programs down in a way that fools them into thinking it was a clean exit, that won't get your file back. nor will it help in the future any more than will the advice you've already been given many times - always save your work, every computer program ever. In fact, it makes that advice all the more pertinent, because then you'll know there is a known case where autosave will not bail you out.
In reply to I'm talking about this… by Marc Sabatella
i gather you re saying there is another possibility, so i will try that when i can.
For now i can definitively say i never pressed a discard button or ever saw one. whatever that means is up to you but that is the case. i would never ever have done that after spending multiple hours revising a score that was due the next day in class., and as i said, i never have even seen such an option. if my never seeing that option gives you another clue, good. otherwise there is nothng i can add to that part of this discussion.
In reply to I'm talking about this… by Marc Sabatella
in regard to " I'm talking about this message of mine: https://musescore.org/en/node/295461#comment-950368. You replied and said you did this, and I believe you, but posting a screenshot of the results might turn up some miraculous clue.' i do not understand what you are saying. if you want something i did not provide please just say please provide x.
in regard to " The other folder to check is your "virtual store" folder. In order to find that, see https://kb.photodex.com/8108/accessing-the-virtual-store-folder-in-wind…. This folder might well be skipped in a regular search, but it's where you file would end up if all of the following happened:
1) you are using an older version of MuseScore
2) you were working on the score when it crashed earlier in the day
3) you answered "yes" to the question about restoring the session
4) you continued to work on the file without ever saving it until just before the reboot happened
5) when you finished your work but before the reboot, you actually did save the file, and then did not change it further:
i don't know what older means; i am using i believe Musescore 3
the work was saved before the revision and before the crash if this is what you are asking.
since last messaging you i tried to clean up what seems to be a collection of unused scores and in so doing i encountered the popup with the discard option. i am a thousand percent certain i never saw that popup before.
maybe there is someway for you to check with microsoft about the possibilty of their magic if you are sure that musescore otherwise should have saved the missing score.
.
In reply to in regard to " I'm talking… by Philip Ellis Foster
1) I mean exactly what I wrote. I gave you instructions on how to search your computer for MSCZ files. I'm now asking you to post a screenshot of the search results. Again. if you have trouble understanding how to do things, please get someone local to help you.
3) "older" means, not the current 3.2.3 version, I forget when the change was made to how recovered files are saved but I believe it was after 3.0. So if you still have 3.0 (check Help / About) then the virtual store theory was possible, but if you have 3.2.3, then it isn't.
5) I have no idea what question you mean when you write "what question"
8) I already said I believe you didn't choose discard. I now believe, as I said already, you accidentally closed the dialog the next morning that asked if you wanted to restore the session. It would be extremely easy to do this if your finger brushed the Esc key or the touchpad while MuseScore was starting up. Normally this wouldn't be so bad, you'd only lose the work since your last save. it's only because you never saved that you lost your work, I'm sorry to say.
As for following up with Microsoft, I don't believe in magic, so I don't believe there would be anything to gain in my contacting Microsoft. But you are welcome to followup with them yourself.
In reply to I'm talking about this… by Marc Sabatella
i followed the virtual store instructions and when it came up it said folder is empty.
In reply to I'm talking about this… by Marc Sabatella
well, something interesting just happened. i was filling out an application, it was partially completed, i left for about 15 minutes, and when i came back it was gone. i went to where the form was and opened the form again but the parts i filled out were empty. this seems very similar to what happened with the missing score. do you understand what could be causing this?
In reply to well, something interesting… by Philip Ellis Foster
You wrote:
i was filling out an application, it was partially completed, i left for about 15 minutes, and when i came back it was gone.
Sounds like your connection timed out - especially if your info. is relayed over a secure (https) channel.
(I just hope you were not applying for a "free trial" offer on MuseScore.com. That would be an accident waiting to happen.)
In reply to You wrote: i was filling out… by Jm6stringer
thanks but i have no understanding of what you wrote. i did see the Chrome has been closing due to inativity and maybe that's the same thing.
In reply to I'm talking about this… by Marc Sabatella
i am thinking maybe there is some timing device on Chrome which deletes or closes certainforms if some time elapses without activity on them?
In reply to I'm talking about this… by Marc Sabatella
i just started searching on line for Chrome closing inactivity and there is a lot there!!!!! ,e.g. https://bugs.chromium.org/p/chromium/issues/detail?id=457421
unfortunately i can't understand it and don't know what to do about it.
In reply to I'm talking about this… by Marc Sabatella
and whatever may be causing Chrome to close from inactivity might preclude the autosave from working!!
In reply to and whatever may be causing… by Philip Ellis Foster
This is not possible, these have absolutely nothing to do with each other.
I know you really want to believe that somehow this is someone else's fault, but I think you just need to accept that you have learned a hard lesson here: saving is not optional. Sorry to be the bearer of bad news.
In reply to Again, for screenshots,… by Marc Sabatella
ADDENDUM:i got some help from my brother and i started poking around so NOW here is what i can tell you; this SHOULD BE WHAT YOU ASKED FOR. PLEASE LET ME KNOW IF THIS IS CORRECT OR NOT AND IF SO WHETHER YOU CAN FIGURE OUT WHAT HAPPENED AND IF NOT WHAT IS WRONG. Thank you.
here is where the screenshot should be; can you see it there?:
https://www.dropbox.com/s/n5ugj6h0plfspr0/Screenshot%202019-10-12%2011…
pathname: C:users\PhilipFoster\Documents\MuseScorre3\Scores\An Elegy for Steve.mscz
3.https://www.dropbox.com/s/h7aqft6dauqj74m/Screenshot%202019-10-12%2011…
last saved: oct 6 10:06 pm or soon thereafter; stopped working on it: oct 8 about 11:45pm; when reboot: between oct 8 11:45pm and Oct 9 9:30 AM.
MAYBE I SHOULD ALSO MENTION THE REVISED SCORE WAS GIVEN A NEW NAME: SKYPLUMS
In reply to ADDENDUM:i got some help… by Philip Ellis Foster
Hi Philip,
How can you say that the revised score was given a new name, and at the same that it was never saved?
This is not possible.
You give the name at save time ...
Or do you mean you had copied and renamed the file at Windows level before opening it in MuseScore and working on it?
In reply to so what you re saying is you… by Philip Ellis Foster
The version in the Microsoft score is created by the same people who create every version, Microsoft just makes sure it runs on the advertised platforms. The MuseScore developers do have to meet certain standards, but it's the same program that has the same reported version.
As far as getting the message asking if you want to continue the last session, you should get the message if MuseScore crashed with an unsaved score. I just did a couple of forced shutdowns of MuseScore using the task manager, one with all files saved and one with a modified file still opened. I only got the recover message on the session with a modified file.
This tells me that if you didn't get the recovery message, then you must have had all of your files saved. I normally keep several scores open, some specifically for testing bugs reported in these forums which I don't bother saving. I guess these normally cause me to get a recovery message after a crash even though my scores I'm working on are saved.
In reply to The version in the Microsoft… by mike320
Which raises another distinct possibility - maybe the score in question actually was saved, but just not to the folder where it is being looked for now. A full search of the entire computer for all files MSC would be useful.
In reply to Which raises another… by Marc Sabatella
I agree, anytime MuseScore does not close normally it will ask if you want to restore your previous session. This happens when I do an update and restart which is a microsoft shutdown. The score must be on your computer somewhere it's just a matter of you finding where you hid it.
In reply to so what you re saying is you… by Philip Ellis Foster
Marc for one is from MuseScore and I do a little and talk to people involved with MuseScore quite a bit. The only reason I wouldn't get a restore last session message is that I didn't have any unsaved scores open at the time. As I said, Microsoft doesn't program MuseScore the just make it available through the score.
In reply to See: https://musescore.org… by Jm6stringer
i followed the autosave instructions on .https://musescore.org/en/node/52116 but there is no App on my computer.
on musescore the box is checked nexxt to defaul and 2 mnutes so autosave so the autosave should be on.
what can i do now?
If you haven't turned of auto save then looking for an auto save version is probably your best chance to recover.
In reply to If you haven't turned of… by mike320
how do i find out if autosave is turned on or not? is there a default setting?
i tried following the Autosave isntructions on https://musescore.org/en/node/52116 but when i got to the folder with my name and opened it up there was no App there!
In reply to If you haven't turned of… by mike320
the box is checked nexxt to defaul and 2 mnutes so autosave should be on but on my computer there is no App file.
what can i do now?
In reply to the box is checked nexxt to… by Philip Ellis Foster
The auto save file will be in the same folder as the original score. It will be called SC*.mscz where * is a seemingy random set of numbers and letters. The modified time can help you find the correct one. My system mysteriously restarted last night also, maybe Microsoft caused it. I didn't have any unsaved scores open, so I didn't lose any work. I turn off auto save so I can't look to see if the SC*.mscz file is there or not. I make sure I press ctrl+s to save my work anytime I change to a different program or score, which is often.
In reply to The auto save file will be… by mike320
From what I can figure out, it seems that if muescore itself crashes then we get a message to restore it and any unsaved score reappears where we left, but if Microsoft closes the site and then opens it then we don’t get the message and then any unsaved score is lost. Is this correct?
Second, and even if so, I don’t understand what is meant by autosave if it doesn’t automatically save what you are working on if someone, even Microsoft, properly closes the site unless you have saved the score. This is definitely not what the name sounds like! in fact, I don’t understand what it does except save the notes and rests, etc. that are entered when you work on score and this is not something special because it has to do this for anyone to write on the score.
how to delete the autosave score? not changing the settings, but deleting the score that the autosave made? can you please tell me?
In reply to how to delete the autosave… by kaisarsihaloh
See:
https://www.computerhope.com/issues/ch000743.htm