Clean install of MuseScore 3 fails to start on Windows 10
Hi
I just installed MuseScore 3, and I can't get it open.
I've searched through many bug reports looking for solutions.
Some basic information:
Running on Windows 10
MuseScore 3.2.3 64 bit for Windows
So far I have tried:
Starting MuseScore by opening up a song (as it's a clean install, I only have the Demos and Templates)
Starting via command line using -w, -s, -F, and -R
Uninstalling and reinstalling
Nightly Build (Same behavior)
Uninstalling unused printers
All of these resulted in the splash screen showing up for a few seconds, then disappearing.
ASIO4ALL would appear briefly in the system tray, but would quickly disappear.
The one exception is starting via command line using -s. That would take me through the initial setup (Select system language, keyboard, do you want to start tours), then would open a crash report. Trying this again after doing the setup once just goes straight to a crash report.
Comments
Is there any relevant information you can share from the crash report?
In reply to Is there any relevant… by ericgrant
Does it store a log anywhere?
All the crash reporter says is "Unfortunately Musescore has crashed! Would you like to send a report to make it possible for us to fix the problem?"
In reply to Is there any relevant… by ericgrant
On windows, if MuseScore crashes there is the option to send a crash report.
@robtuckfield Have you sent a crash report? What was in the report so someone can track it down and identify it as yours. I can then ask programmers to take a look at it and see if they can understand the cause of the crash.
In reply to On windows, if MuseScore… by mike320
This happened to us for a while after a Windows 10 update. A lot of things stopped working - printing, MS Office, and MuseScore. Then all of a sudden, after another update, all was fine. Just last week, we had another Windows 10 Version 1803 cumulative update installed, and now MuseScore3 won't open again. We get the message that MuseScore3 has crashed & asked if we want to send a crash report, which I've done.
I'm getting so frustrated with Windows 10 constantly messing up my programs.
In reply to This happened to us for a… by Marie DiCocco
I have windows 10 also, but I haven't had the misfortune of having MuseScore crash due to the update. I'm curious what kind of extra peripherals you might have that would cause the crash. I don't have anything but a standard sound card, I don't even have a printer attached to this computer.
In reply to I have windows 10 also, but… by mike320
This is an older laptop with no peripherals except a USB mouse because we don't like touchpads & an external drive for backup. Our printer is a wifi printer and when we had the problem a few months back, every other device could print (even our phones). Windows saw the printer but all of a sudden couldn't print to it. I had to go through all sort of machinations to get it up and working again from Windows. The update from last week was a cumulative update for Windows 10, version 1803, KB4524149. I just got a newer laptop that has Windows 10 Pro on it and I'm hoping that it will work better. For what it's worth, my husbands iMac just keeps plugging away with no problems, but we use MuseScore on both machines, so I need it working on my laptop.
In reply to This is an older laptop with… by Marie DiCocco
Try running windows from the command line with the -w command line option. This should disable the wifi and tell you if this is something that needs attention.
In reply to I have windows 10 also, but… by mike320
I have a scanner, but that's pretty much the only real peripheral connected, besides keyboard, mouse, and 2 monitors.
I am a programmer, so I have some virtual machines, and my desktop environment is generally a mess. I'm excited to try out MuseScore, but it's probably not worth dismantling all my virtual machines and such.
In reply to I have a scanner, but that's… by robtuckfield
I'm not really a programmer, so I'm not sure how the virtual machines affect things.
In reply to This happened to us for a… by Marie DiCocco
Microsoft Windows updates are known to break things occasionally, and more frequently in the recend weeks and months.
In reply to On windows, if MuseScore… by mike320
First I sent a similar report as I typed here. A little before you posted this comment, I just posted https://musescore.org/en/comment/reply/node/295437
In reply to First I sent a similar… by robtuckfield
"Page not found"
In reply to "Page not found" by Jojo-Schmitz
Sorry, I meant
https://musescore.org/en/comment/950144
Basically I tried to link this thread
I just updated windows tonight. Hopefully it will undo whatever the last update broke. I kinda doubt it though, ussually OS Updates do the opposite.
In reply to Sorry, I meant https:/… by robtuckfield
Ah, so you meant this comment
In reply to Sorry, I meant https:/… by robtuckfield
I went ahead and uninstalled the latest windows updates when I discovered that I also couldn't print any more. All of a sudden, everything is back to normal. I've set up Windows to have a metered connection in the hopes that it will stop automatically updating all the time. So now I can print again, MuseScore3 opens with no problems, and all seem fine.