3.5.2 is a mess!!!
This update is sh...tty mess. It asks a very suspicious process to be closed,
On my Surface Go it CRASHES!!! All the time. It's ridiculous. I will be forced to reinstall the whole thing.
Sorry guys, but it's a complete crap from your side!!!!!!!!!!!!!!!!!!!!!!!!!
Comments
Do give us some more information so that people can understand your problem. For example:
1. Did you have an earlier version of MuseScore working successfully on your Surface Go?
2. If so, which version of MuseScore?
3. What is the exact error message about MS 3.5.2 "asking a very suspicious process to be closed"?
In reply to Do give us some more… by DanielR
I've had 3.4.2 working fine. It was a previous version.
I don't remember the message because I didn't make a screenshot, but it was not an ERROR. It was asking for a specific process which should be closed, and was not closed properly by MuseScore on the Surface.
On my other machine I've chosen NOT TO stop the process and reboot the PC after the intallation. And it worked.
On Surface Go I wanted MuseScore to execute it and it was not successful. It's a first time I was asked for this kind of operation. On two PC's the same.
In reply to I've had 3.4.2 working fine… by doministry
It's not clear if the message you are talking about is on install or on running. It's perfectly normal for any Windows install to occassionally report something like this, since the OS will not let you update a file that is being used by another process. Someimes it works to shut that other process down, sometimes it does, this is all normal. In the cases where it doesn't, then completing the install after rebooting is the usual solution, not just for MuseScore, but any time this happens.
In reply to It's not clear if the… by Marc Sabatella
Well I've never had any issue with any other sotware like this. I've had this issue while UPDATING, installing the update. Musescore FAILED to kill the process, although there was no other app running. After the update the app doesn't start. This is clearly the Musescore update issue, present on two of my computers.
In reply to Well I've never had any… by doministry
Glad you haven't had this experience before, but again, it's inherently in the Windows update process and actually quite common, probably happens to me a hundred times in the decades I've been using Windows. So, seems the problem with the update itself is resolved, right? It successfully updated, except possibly for the file it couldn't update because of the running process.
In reply to Glad you haven't had this… by Marc Sabatella
Meanwhile, have you read the solution to the crash on startup? There are actually several. One is to start by double-click an existing score, which bypasses the start center. Assuming that works, you can then disable it for future startups in Edit / Preferences. But, there are also reports that the Windows "repair" option may fix it more permanently. And on e of the crash reports specifically references one of the files used by the process that is probably the one that couldn't be stopped on your system. So my theory is that these two things are related, somehow whatever unusual property of your system that triggers the update issue, is also triggering the crash issue.
Unfortunately, we can't test any of this because none of us developers has been able to see the problem in action - as mentioned, it all works fine for most people, us included. Sorry you're one of the unlucky ones, but do try the workarounds and let us know how they go!
See #275837: MuseScore crashes during start-up while displaying "Start center" And the workarounds towards the end of it
In reply to See #275837: MuseScore… by Jojo-Schmitz
This you can do when your app is up and running. In my case, the app crashes every time.
In reply to This you can do when your… by doministry
Read the workarounds again. It comes in 2 steps (with step 1 having an alterntive)
In reply to This you can do when your… by doministry
So did you check, if it works with the option "-w" from command line - or alternately to open a score from your file manager?
And if not, with the option "-F"?
See: https://musescore.org/en/handbook/command-line-options
If by "suspicious process" you refer to the
QtWebEngineProcessthen that is just one of the underlying processes from MuseScore (here specifically used in the Start Center and Save Online functionality).It seems indeed that on some systems (so far, you're the 3rd to report this out of about a hundred thousand installs) the installer fails to shut down that process correctly, thus preventing it from being overwritten by the new version.
One of the solutions may be to start the installer directly, without starting MuseScore immediately after you've booted your PC/Surface. That way, the process isn't running yet and the file will be replaced correctly.
Another possible fix it to go into your programs and settings and run the "repair" option of the installer after a reboot.
If for some reason MuseScore still crashes upon launch after that, then you might indeed be affected by the issue Jojo linked. The workaround mentioned there is to double click a score to launch MuseScore and subsequently disable the Start Center in the preferences.
Having same problem. Just installed new update and everytime I try to open MuseScore, it crashes and closes. There's a glitch somewhere in this new update.
In reply to Having same problem. Just… by Jane I. Stokes
Have you tried one of the suggested workarounds then?
In reply to Have you tried one of the… by jeetee
I couldn't find the installer so I downloaded the patch again from the MuseScore site. I went to 'uninstall programmes' where there is also a repair option. I directed the repair at my new download and it sorted the problem.
I have the same problem. I don't even get an error message. It opens just fine, then the minute I try to do ANYTHING, it just goes to "not responding" and crashes.
In reply to I have the same problem. I… by cooperamy
Again, a successful install, supposedly. When I go to open MS, it immediately closes without so much as an error message or anything else. Repeatedly. How can I get rid of the new version and go back to the previous [excellent] version?
In reply to Again, a successful install,… by scottw46
When I go to open MS, it immediately closes...
Don't open MS at all.
Navigate to the folder where you keep all your scores and double click on one. Does MS then open with that score displayed?
In reply to When I go to open MS, it… by Jm6stringer
Interesting: I did as you suggested and it did indeed open. I then closed it, clicked start center--then it crashed once again.
In reply to Interesting: I did as you… by scottw46
Forgot: a message flashed that the previous session quit prematurely and did I want to restore it. Once I clicked no and once I clicked yes. Both times the score opened fine. When I closed the score and tried to open start center, it then crashed.
In reply to Interesting: I did as you… by scottw46
For the time being (until the next release), use menu item: Edit -> Preferences then, on the General tab, uncheck 'Show start center'.
This should allow you to open MuseScore using the program icon.
In reply to For the time being (until… by Jm6stringer
No, this does not work, either. When I use the icon, the same crash happens.
In reply to Again, a successful install,… by scottw46
Right now we still can't reproduce this problem ourselves, but it does seem likely to be connected to the web engine within the start center, and which somehow get messed up during the updating on a handful of systems. Disabling the start center works around the problem. Presumably starting from the command line with the "-w" option would allow the start center to open, but without the web interface. We've also heard reports that for some people at least, running the Windows "repair" option fixes the issue as well. Hopefully if we get enough clues like this, we'll be able to figure out what is going on even without being able to reproduce the problem ourselves. So anything else you can tell up would be useful - like if the repair works for you.
In reply to Right now we still can't… by Marc Sabatella
"Disabling the start center works around the problem. "
No, it seems that it doesn't. See my post in reply above. I did as he said, unchecked start center and it crashed as before. The only way for me to get to my score is to do it through my documents, find the score I want and click it. This will open up in MS and it is business as usual. Everything else does not seem to work. This work-around fortunately enables me to get to my work, so I am happy there. Please let us know when you are able to fix the problem. And, thanks once again for all you folks do here! The good and the bad results come with trying to improve the product.
Scott
In reply to "Disabling the start center… by scottw46
Please read the answers you were given more carefully.
You yourself have written and confirmed what we are stating: when I click the start center it crashes. Exactly!
Now what we have asked you to do is after launching MuseScore by double clicking a score; Go to Edit → Preferences and there UNcheck the Show Start Center option. Then close MuseScore.
This will prevent MuseScore from trying to open up the Start Center when launched via the icon.
MuseScore will still crash when you deliberately open the Start Center; so don't do that. There is nothing the Start Center offers you that you can't do via File → Open...
In reply to Please read the answers you… by jeetee
As in my reply above to J Stringer, I did exactly as you both are telling me and the results are the same--I can't open MS from the icon. Period. The only way I can open is through the document approach. So long as I don't try to open [the disabled] start screen, it is perfectly stable. But no icon to open MS.
In reply to As in my reply above to J… by scottw46
This (unlucky for you) makes you a unique case.
As far as I'm aware, the only difference between those two methods of launching MuseScore (from the icon vs from a file) is exactly the opening of the start center.
Might need some more investigation on the dev end to try and figure out if anything else could be different as well...
In reply to This (unlucky for you) makes… by jeetee
Story of my life! Unique sucks! Thanks for doing this!
In reply to As in my reply above to J… by scottw46
Does this work?
Open MuseScore using the document approach.
Go to File -> Open Recent and click 'Clear recent Files'.
Go to Edit -> Preferences and put a checkmark back into the 'Show start center' box.
Close MuseScore.
Now see if you can use the program icon to launch MuseScore.
In reply to Does this work? Open… by Jm6stringer
No. I just did that and it still crashes immediately.
In reply to Please read the answers you… by jeetee
@jeetee... FYI - an update for clarity (through all the crosstalk)
Regarding the Start Center our user unchecked 'Show start center' but did not see (offscreen for him) the OK, Cancel, Apply buttons located at the bottom:
See:
https://musescore.org/en/node/312192#comment-1036729
for the aha! moment
and:
https://musescore.org/en/node/312192#comment-1036730
as to whether a warning should be provided.
Should this be considered a general computer usage sort of error (like oops, I should've known better)?
...or a need to make the software positively and absolutely ...foo... umm... error...proof?
In reply to @jeetee... FYI - an update… by Jm6stringer
As I am the subject of this question, please consider it "oops, I should've known better!" Nothing you can do will make this fool proof for folks, like me, who are not techies. I only strive to get better every day! Thanks!
Scott
In reply to @jeetee... FYI - an update… by Jm6stringer
I'd rather have us better dealing with different screen formats and keeping the bottom buttons on screen (perhaps by having a scrollbar in the top section if necessary) than throwing out a popup that might annoy regular users.
It is kind of common dialog practice to have the Close button of the dialog equal the Cancel button/function of a dialog; so I personally am not too keen on changing that.
In reply to "Disabling the start center… by scottw46
OK, but wait - you 8did* successfully start by double-clicking the score? So somehow you did workaround the problem. The question now then is why disabling the start center didn't allow future starts to work. Are you by any change having MuseScore set to open a specific score / set of scores? Maybe one of them is corrupt and triggering the crash. Try then also checking "start empty", maybe also disabling any other windows you might have enabled on startup like the play panel.
In reply to OK, but wait - you 8did*… by Marc Sabatella
No, I have MS set to open the Start window, or at least I did before I de-checked it today. So, no corrupt files. My work-around is to open my MS score from the file menu. No problem this way. I shall wait for the problem to be fixed, but at least I have access to my work.
In my case, I got angry and uninstalled the MuseScore and installed it again. Now it works, with all the autostart features disabled.
In reply to In my case, I got angry and… by doministry
In my case, neither clicking the desktop MuseScore icon nor clicking an existing score icon would start the program. I didn’t try any of the other options mentioned above, just rebooted my Windows10 pc and the problem was fixed.
In reply to In my case, neither clicking… by marty strasinger
Interesting. In my case reboot did nothing.
In reply to In my case, I got angry and… by doministry
Does it keep working if you go back and re-enable the start center? Actually, before trying that - try just opening the Start Center via the file menu - does that work?
In reply to Does it keep working if you… by Marc Sabatella
In my case yes
In reply to In my case yes by doministry
How did you do this?
Scott
In reply to Does it keep working if you… by Marc Sabatella
I don't see any option for opening the start menu via the file menu.
I re-enabled the start center--didn't work. I de-checked it--didn't work.
In reply to I don't see any option for… by scottw46
"Start Center" should be the very first thing in the File menu.
But my post was in reply to @doministry, who said he got things working but uninstalling/reinstalling. If you haven't done that, or tried the "repair" option in the Windows installer, then I wouldn't expect the Start Center to work for you yet. I recommend trying the repair first. Some have said merely rebooting was good enough to fix it for them, but I'm a little more skeptical about that.
In reply to "Start Center" should be the… by Marc Sabatella
Rebooting didn't do anything in my case.
In reply to Rebooting didn't do anything… by doministry
Understood. But it appears the reinstall might have fixed the problem for good on your system,. To check, I'd like you to try File / Start Center (close any open scores first). If the Start Center appears and there is no crash, you should be good to re-enable the Start Center on startup as well, in Edit / Preferences. if you like, no harm in leaving it disabled also.
In reply to Understood. But it appears… by Marc Sabatella
I actually like to have it off for now.
In reply to I actually like to have it… by doministry
Understood. Still it would help us to know if opening it from the File menu crashes or not now that you've done the reinstall - again, since we can't reproduce the problem, we are relying on clues from those few users who do see the problem. So some time when you have a moment and no open scores you would worry about, we'd love it if you could check for us!
In reply to Understood. Still it would… by Marc Sabatella
Start Center doesn't crash anything right now.
In reply to Start Center doesn't crash… by doministry
Excellent, thanks!
I think what we are seeing is that the issue has to do with a particular file that is used by QtWebEngineProcess not being updated properly in some cases, most likely because it can't be updated while the process is still running. But unfortunately, we're still not sure of the details - like exactly which file, or what exactly goes wrong. But at least we're closer to understanding, I think, than we were a few days ago. So thanks again everyone who has helped provide information on this!
Normally, i don't go through the program's update mechanism, but choose to manually download the installer whenever I decide I'm ready.
However, in light of the issues presented here (and since I was still on ver. 3.5.1), I checked for updates through the MuseScore app via Help -> Check for Update and I got this:
![Install 0.png]( "Install 0.png")
So, I went into the Update tab in Edit -> Preferences and clicked 'Check for new version of MuseScore'.
![Install 1a.png]( "Install 1a.png")
![Install 1b.png]( "Install 1b.png")
I then went back to Help -> Check for Update and was successful in initiating the install until:
this appeared:
The first radio button: 'Close the applications... etc.' presented this:
![Install 2.png]( "Install 2.png")
Pressing 'OK' brought me to that radio button screen again. This time choosing the second button (reboot required) completed the install.
After rebooting my computer, MuseScore would not open with Start Center enabled. Only by double clicking a score and then disabling the Start center am I able to use the program icon to fire up MuseScore.
P.S....
I found this log file in the same folder as the score I was experimenting with. Perhaps it may help:
1027/220745.783:ERROR:icu_util.cc(178)] Invalid file descriptor to ICU data received.
[1027/220745.783:FATAL:icu_util.cc(297)] Check failed: result.
Backtrace:
GetHandleVerifier [0x00007FFA686DA301+130353]
QWebEngineUrlSchemeHandler::qt_static_metacall [0x00007FFA6866E054+5444]
QWebEngineHttpRequest::method [0x00007FFA689BE925+2311029]
QtWebEngineCore::BrowserContextAdapter::isOffTheRecord [0x00007FFA6864EE14+858324]
QtWebEngineCore::WebContentsAdapter::webChannel [0x00007FFA67F6161A+21530]
QtWebEngineCore::WebContentsAdapter::webChannel [0x00007FFA67F61B5E+22878]
QtWebEngineCore::WebContentsAdapter::WebContentsAdapter [0x00007FFA67F54C18+56]
QWebEngineHistoryItem::url [0x00007FFA93C63530+432]
QWebEnginePage::QWebEnginePage [0x00007FFA93C63873+147]
QWebEnginePage::QWebEnginePage [0x00007FFA93C637BD+45]
Awl::Knob::setSpanDegrees [0x00000001401E3DD0+1836643]
Awl::Knob::setSpanDegrees [0x00000001401E53CA+1842269]
Awl::Knob::setSpanDegrees [0x00000001400E7A6F+803586]
Awl::Knob::setSpanDegrees [0x00000001400F902C+874687]
Awl::Knob::setSpanDegrees [0x00000001400C7F95+673832]
Awl::Knob::setSpanDegrees [0x0000000140A7C4D4+10849639]
BaseThreadInitThunk [0x00007FFAACB17034+20]
RtlUserThreadStart [0x00007FFAAE95CEC1+33]
In reply to Normally, i don't go through… by Jm6stringer
Thanks, this is really great detailed info! Passing it along to folks who know more about the update process than I...
In reply to Normally, i don't go through… by Jm6stringer
I find it intriguing that the QtWebEngineProcess is listed twice in the list of processes that needs to be closed down. I'm wondering whether we somehow only close one of them and that the other instance is leading to the error.
In reply to I find it intriguing that… by jeetee
I've so far never seen that QtWebEngineProcess even once
In reply to I find it intriguing that… by jeetee
Pretty sure I've seen it (once) each time I've updated MuseScore on Windows over the past few releases. Apparently connected to use of Start Center and/or Save Online. And I see your discussions on Telegram that it's been determined this process can get stuck somehow after a failed save online operation - and I run into that situation often, the copyright link/button doesn't work half the time.
Earlier jeetee wrote:
Another possible fix it to go into your programs and settings and run the "repair" option of the installer after a reboot.
OK... so I re-enabled Start Center, closed MuseScore, and confirmed that MuseScore would not launch via the program icon.
![Installer.png]( "Installer.png")
I went into Control Panel (Windows 10), enabled the repair option, and encountered this:
So I downloaded the installer MuseScore-3.5.2.311459983-x86_64.msi from the MuseScore.org homepage and redirected the repair option to the downloaded installer.
A few seconds later (shorter than installing from scratch) the operation finished and I was able to open MuseScore using the desktop icon with Start Center enabled.
All is well.
In reply to Earlier jeetee wrote:… by Jm6stringer
P.S.
In Windows 10, both 'Settings' and 'Control Panel' allow access to program 'uninstall'.
The 'Repair' option is only available in Control Panel.
In reply to P.S. In Windows 10, both … by Jm6stringer
Another thing I noticed tonight: Whenever I open MS [I still have to open it from a file], I checked each time the preferences where I had unticked "start center" from the previous time. Every time, it was once again checked in the preferences. Is this any kind of clue? It just won't stay unticked. Weird.
Scott
In reply to Another thing I noticed… by scottw46
Are you closing MuseScore normally after you uncheck Start Center? If it crashes after this, the preference might not "stick." Are you clicking OK after you set this option. I know they're stupid questions but are necessary to ask.
One other not so obvious question, can you change any preference?
In reply to Are you closing MuseScore… by mike320
I was about to respond that there is no OK after I reset. Then I pulled up the screen to the bottom and sure enough it was hidden! I clicked OK, closed it out as usual; I then opened MS normally from the icon--success!
Not stupid questions so much as stupid users.
I hope this helps y'all isolate the problem.
In reply to I was about to respond that… by scottw46
How did you close the preferences window when it wasn't by clicking "ok"?
If it was by clicking on the "close" cross on the top right and MuseScore wasn't warning you about unsaved changes I would say that the bug is there...
In reply to How did you close the… by frfancha
Clues, clues everywhere! Yes, the only way out of the preference window was the X, at least until I pulled up the window to the bottom! And no warning about unsaved changes, either. As always, thanks for the work you all are doing.
Scott
In reply to Another thing I noticed… by scottw46
Try uninstall, reboot, install