HOW DO I CANCEL MUSESCORE SUBSCRIPTION
I got charged by Musescore last year 2020, the moment I started my Free Trial. To maximize my payment, I canceled the subscription in the middle of the year. Fast forward to today, I got an email saying a got billed by Musescore again for the whole year of 2021.
I am trying to cancel, remove my card somewhere on the system or even delete my account just so I don't get billed or even to file for a refund but do not see anywhere in the system where it helps me on this.
This is an unauthorized charge and during this pandemic, this charge is just so wrong.
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Comments
This is not the right website to ask at. You need to ask at musescore.com, the website for the score sharing service, not musescore.org, the website for the desktop software. Here is their article about cancelling your subscription: https://help.musescore.com/hc/en-us/articles/209540009-Cancel-MuseScore…
And here is a link to their forum where you can ask for help: https://musescore.com/groups/improving-musescore-com
In reply to This is not the right… by dragonwithafez
Hi dragonwithafez,
Thanks for taking the time to respond and provide the links. I have tried those and there is no data of the charges on my account. My account subscription shows as inactive. I have tried reaching customer service and they just pointed me to Google Play.
I also posted here in hopes that someone might have the similar experience and can share a workaround, or what to do.
In reply to Hi dragonwithafez, Thanks… by keziahisidro@g…
I can't cancel either!
In reply to I can't cancel either! by enabledsquad
Certainly not on this website, you can't, there is no subscription offered here so nothing to cancel. As explained above, the subscription you refer to is on another website, probably musescore.com, o you need to go over there to ac cess your account info, contact support staff, etc.
In reply to Hi dragonwithafez, Thanks… by keziahisidro@g…
I had the same issue. They partially refunded me but kept $13 AUD as some sort of administration fee for a free trial. I would certainly never recommend these guys.
See also https://musescore.org/en/faq#faq-314712
I already unsuscribed my mushier app, but I still be charged for another year, please cancel the charge and get my money back
In reply to I already unsuscribed my… by Yuting Fan
See above
In reply to See above by Jojo-Schmitz
Me,too and this struggling was super annoyed.
Please try to do cancellation from the paypal account if you are paying by PayPal.
Go to setting , then payment.
Good luck!
I think u have to cancel before the subscription has ended
like if i subscribe on 2022 April 1, then i have to cancel before 2023 March 31
Today is the end of my trial. I WANT to cancel NOW no charge please May join lateroo
In reply to Today is the end of my trial… by pjetur50
you need to go to musescore.COM (the site where you are paying for the service) NOT musescore.ORG (this site)
I followed the instructions on https://help.musescore.com/en/articles/8535918-how-to-cancel-musescore-…
then got an email that said my subscription was cancelled.
The trick is that no where does it say "Cancel Subscription". Instead, it says "End my free benefits" which I did not click initially as it sounded like I was happy to start paying!! But the instructions said to click on that.
Hope this helps
Cheers,
In reply to I followed the instructions… by Mirline Dzieciol
You wrote:
Instead, it says "End my free benefits" which I did not click initially as it sounded like I was happy to start paying!!
LOL!!
Yes, why would I ever want to "end my free benefits"?
Surely, a phrase like "End my trial subscription" or "Cancel my renewal" would be more honest.