White screen after update on Windows 10
I opened Musescore Studio in order to update to 4.4, but I didn't have the notification telling me about the update so I downloaded it with the .msi installer.
After installing it I launched the .exe file but I only got a white screen.
I've already tried everything: deleting the AppData folders, installing it with MuseHub, downloading a Nightly build; but nothing seems to work.
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Comments
same here...this new version opened on another computer. but here, on Windows 10, I try to open this new version and I only get this white screen. I tried everything too.
In reply to same here...this new version… by marcelohenkin
What version of Windows 10 are you using?
In reply to What version of Windows 10… by Henk De Groot
I'll check the Windows version tomorrow when I use my computer.
Seems to only happen with 4.4 since I re-installed 4.3 and it worked fine.
In reply to I'll check it out tomorrow… by Thaddeus Music
With MS4 the application moved to use Qt6, while previously this was Qt5. So in order to check/replicate this is something to verify.
Important to know would be the build version of Windows 10 and if it is 32 or 64 bits.
In reply to With MS4 the application… by Henk De Groot
I have Windows 10 Pro 22H2, 64 bits.
In reply to What version of Windows 10… by Henk De Groot
i'm using Windows 10 Pro, 64 bits
I've got the same Problem on Windows 10 Enterprise 22H2 (19045.4780) 64bit.
On an other machine with Windows 10 Pro 22H2 (19045.4780) 64bit it's runnig without any problem.
Perhaps this info can help
In reply to I've got the same Problem on… by rgoerlich
That is odd, same build version of Windows 10, different behaviour.
Most of a "hang" at the program start had to do with sounds/audio devices/drivers being used but can't explain what changes in MS4.4 would trigger this behaviour.
Have you tried revert to factory settings using the command line option?
https://musescore.org/en/handbook/4/revert-factory-settings
In reply to That is odd, same build… by Henk De Groot
I just did it, but it still shows me a blank screen. :(
Same for me. Had MS4.3.2 working fine. When upgrading to 4.4 got the white screen.
Win 10Pro, 64bit, Ver 22H2, OS Build 19045.4780
Now I uninstalled all version I had so I have to MS to work with.
Please advise on how to proceed.
In reply to Same for me. Had MS4.3.2… by sharonbulis1
That is really odd, seems you got the correct/supported Windows 10 version.
Have you tried revert to factory settings using the command line option?
https://musescore.org/en/handbook/4/revert-factory-settings
In reply to That is really odd, seems… by Henk De Groot
Yep... I too am using Microsoft Windows 10 Pro Version 10.0.19045. Musescore 4.3 was working just fine until I ran the update in response to the prompt... Now I get the intro screen then just have the white screen. The white screen can be moved around by grabbing the top, and can be closed by hitting the top right hand corner.
Is version 4.3 available for download anywhere on the internet?
In reply to Yep... I too am using… by Andy Thornton 2
I think you can stil download the ProtableApps version.
In reply to Yep... I too am using… by Andy Thornton 2
Check this page for dowonloading previous versions: https://github.com/musescore/MuseScore/releases
Locate the version you want to download and expand the assets. There you can download the version needed for your platform.
I had the same exact issue explained by others in this thread when updating to 4.4 today, 29August2024! Once the downloaded version update finished, I launched Musescore, the introduction blue screen came up and then went to a full white screen. I tried the option to repair, but no result, then I tried uninstalling and downloading again with same results and then reinstalling and same white screen again. Tried with the MuseHub and got the same results. I don't seem to find a solution for this White Screen showing up instead of the usual MuseScore Screen.
Now I cant use MuseScore at all in my Windows 10 - 64 bit PC! How can I solve this to overcome this issue and get back a working version of MuseScore?
In reply to I had the same exact issue… by Lgand
From another post, this might be the solution: https://musescore.org/en/comment/1254679#comment-1254679
Comment by mercuree:
Try the following:
1. WIN + R and type cmd, then press ENTER
2. copy/paste:
set QT_QUICK_BACKEND=software
then press ENTER
3. copy/paste: "C:\Program Files\MuseScore 4\bin\MuseScore4.exe"
then press ENTER.
In reply to From another post, this… by Henk De Groot
Worked, thanks!
In reply to From another post, this… by Henk De Groot
I tried the suggested workaround to no avail. Still getting the White Screen.
I tried reverting to an older version (4.3) but the MS installer states there is a new version, thus it does not allowed me to revert to a previous version and forces me to finish/quit.
In reply to From another post, this… by Henk De Groot
Upon reflecting on the result I got, I retried the workaround because in the first attempt I think I could have omitted the Quote " marks in the statement provided in step 3. Therefore, I am glad to report that IT NOW WORKS, once I included the quotes as stated in step 3.
However, I cannot load MuseScore directly, since I must use the workaround steps every time I need to open MuseScore using the 3 steps. If not, the White Screen continues to show up.
Thanks for the help, at least there's a way to continue using MuseScore through this workaround instructions, until a new update may resolve whatever was the issue that causes the White Screen.
In reply to Upon reflecting on the… by Lgand
I just wrote a bach file and placed it in the same folder where I had the MS4 shortcut so I don't have to copy and paste those commands each time.
In reply to I just wrote a bach file and… by Thaddeus Music
I guess you mean "batch file" ;-)
In reply to I just wrote a bach file and… by Thaddeus Music
Thanks for the Batch file idea as a Shortcut Tip! It also worked for me!
See https://github.com/musescore/MuseScore/issues/24269
We are about to release a fix for this problem, and it would be great if you can help us by testing it. To do so:
1. Go to https://github.com/musescore/MuseScore/actions/runs/10700624763
2. Make sure you are logged in with a GitHub account
3. Download MU4_242481121_Win_4.4.1
4. Run this test build following these instructions: https://github.com/musescore/MuseScore/wiki/Downloading-and-running-tes…
5. Let us know if it works, by leaving a comment here.
In reply to We are about to release a… by cbjeukendrup
I just downloaded it, it worked without problems.
Thank you.
In reply to We are about to release a… by cbjeukendrup
I tried following the instructions, which I found very difficult because I am not an experienced computer user. I couldn't find an .exe file within the bin folder, so I'm completely stuck at the moment. What is sad is that I did not realise (perhaps I should have) that this whole procedure is to run a test build. The window that came up when I went onto my original Musescore 4 seemed to suggest that this was a simple upgrade like any other.
In reply to I tried following the… by Ali Wood
No worries; other users already tested the test version and reported positively. So this version is now being released; in a few hours, you will receive the update.
I'm not sure I understand correctly what you mean about whether it is a test build or not. I especially am not sure which "window that came up" you mean. But the situation is the following:
- The latest released (i.e. non-test) version is 4.4; this was released a week ago, but the auto-update was not enabled at the very first day
- Two days later, the auto-updater was enabled, so if you still used 4.3.2, you received an update notification
- The version I sent you yesterday is a test version for 4.4.1
- The final (non-test) 4.4.1 is being released today, and you will receive an update notification by the end of the day.
Hope this clarifies it!
In reply to No worries; other users… by cbjeukendrup
How will I know that the non-test version is ready to install please?
In reply to How will I know that the non… by Ali Wood
It got released yesterday so is ready
In reply to It got released yesterday so… by Jojo-Schmitz
I downloaded the 'fixed' version but I still get the problem with the screen offset. I did not have this problem with the previous version of Musescore, so any advice about my graphics being unsuitable doesn't cut with me.
I AM UNABLE TO USE THE NEW VERSION.
In reply to Could you please show me the… by Ali Wood
> I still get the problem with the screen offset
Whatever it means, try "View -> Restore the default layout"
In reply to Could you please show me the… by Ali Wood
(For the record, this must be about https://musescore.org/en/node/368201)
In reply to Could you please show me the… by Ali Wood
The question about your graphics situation was absolutely not unreasonable. Long ago, we have seen a similar issue, and that turned out to be related to certain graphics cards. We fixed the issue in that case by avoiding the use of certain features on such graphics cards. That's why I asked.