musescore deduct money from my bank account
alright i'm a pro plus subscriber i made my payment on nov 2021 so that means my annual subscription will renew in nov 2022
but today i found that musescore deduct 39$ from my account and is said musescore pro plus subscription my subscription doesn't end why on earth they deduct money from me?
i was using the hack tools to enjoy all the sheet music on the platform but i I thought not good idea to stole from other people that's why i decide to become pro member and now the platform stole money from me this is so much i want my money back
Comments
See https://musescore.org/en/faq#faq-20657 and https://musescore.org/en/faq#faq-314712
In reply to See https://musescore.org/en… by Jojo-Schmitz
there is no anwser for my question
In reply to there is no anwser for my… by Marwan Be
There is. Read again.
This here is musescore.org and as such the entirly wrong place for that question, your subscruption os for musescore.com, the 1st FAQ explains the difference (and that had been explained to you aleady a years ago, see https://musescore.org/en/node/318243). The 2nd explains how to ask for a refund. And also explains: Nobody here on musescore.org and its forums can help you with your request.
In reply to There is. Read again. This… by Jojo-Schmitz
here is place to ask questions about musescore where else can i ask? there is no where
![Opera Snapshot_2022-04-05_201824_musescore.org_.png]( "Opera Snapshot_2022-04-05_201824_musescore.org_.png")
In reply to here is place to ask… by Marwan Be
https://musescore.org/en/node/277874
"Any questions or issues concerning billing (of a Pro subscription) need to be sent to support@musescore.com or the "Contact us" on the footer of the musescore.com website (and the "Request a refund" button there). This address/contact is not monitored 724, but only 59, during regular business hours in Kaliningrad, i.e. the Eastern European Timezone, so please allow up to 2 business days for a response.
There is no billing support via public discussions, neither in the forums on musescore.org, nor in groups on musescore.com, the staff responsible for billing simply don't read either and posting here or there only annoys other users."
In reply to here is place to ask… by Marwan Be
What of that FAQ is it that you don't understand?
You don't have a question about the MuseScore editor (which this site here, musescore.org, is for), but about the Pro account. So go to musescore.com site. Simple as that.
In reply to here is place to ask… by Marwan Be
You've literally share a screenshot containing a link of "How and where to ask for support" saying you don't see "where to ask for support".. Try clicking on that link..