Unable to log in to mobile app using google

• Jan 1, 2023 - 03:35

I created my account via Google login. I purchased a pro subscription months ago, and I just paid for a 1-year extension from a little pop-up discount offer. After completing the payment, the app no longer recognized my existing account's content or subscription status. I logged out, uninstalled & reinstalled the app, and now when I tap "Log in to your account" and then "Continue with Google", I get a loading spinner for a few seconds, then the spinner stops, and the login modal stays open and there is no other effect.

The app was working fine when I last used it a few days ago.

Screenshot of unresponsive login modal is attached.

Any guidance dealing with would be much appreciated. <3

Attachment Size
Screenshot_20221231-192051.png 202.92 KB

Comments

• Jan 1, 2023 - 03:59

More info: I also created a login with email at password at some point, which I'm able to use to log into my account on musescore.com. I'm also able to log into musescore.com via my Google account. login via email/password doesn't work on the mobile app either. It yields "Invalid login or password"

Btw this is on Android.

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• Jan 1, 2023 - 04:11

I’m having the same type of issue with my iOS device, login flat out doesn’t work. In my day job I do server support and we among other things support a mobile. Based on my experience it sounds like the server that handles authentication is down or otherwise having issues. I’ve sent MuseScore a few emails tonight. Thus far I’ve only received the bot generated responses.

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