Window and Cursor behaviour in 4.4
On operating MS 4.4.1 for the first time I am getting some crazy behaviour with my screen - the system is unoperable because half the buttons are missing in full screen mode and in order to effect a button I have to click a centimetre above it. The only way of exiting was to CTRL ALT DEL.
Ideally I would want to revert to the previous version of MS but I understand that is not possible??
Also, when I did manage to play through a score the progress mark was a note or so behind the music. But that's a minor issue in the grand scheme of things.
Windows 10 by the way. No problems with previous version of MS.
What have they done, guys?!!
Comments
Dual screen setup?
How about View>Restore default layout?
No dual screen.
Have tried restoring default layout.
Attached is a picture of my computer screen.
You will see that there is a margin above the commands, and it is as if the musescore stuff has "slipped down" the screen. So when I click on View for example, nothing happens, but if I click slightly above View, the button responds.
All my other computer facilities behave as normal.
Also attached is the result of maximising the MS window - there appears to be a transparent top edge, and I have to click above the buttons (inside the transparent area!) to get a response.
Is there any way I can get back to 4.4.0?
In reply to Is there any way I can get… by Ali Wood
Ali Try this. The full screen problem has existed in one form or another since V4 came out. Get out of full screen and drag the edges and/or corners of the MuseScore window to take up the whole screen. Leave it in that mode. That's how I have mine. I know it seems wrong, but it works for me.
In reply to Ali Try this. The full… by bobjp
I tried this but no matter how I drag it, there is an empty space at the top which is pushing everything down by about 0.75cm, hence I have to click above the required button.
I'm here to 2nd this problem, it's been happening to me both on 4.4 and 4.4.1. Currently on Windows 11 with a vertically stacked dual monitor setup. When I open MS it comes up in full screen mode on my top/2nd monitor where everything works as expected. I want to use it on my primary monitor so I exit full screen and move the window to the other screen. When I get there some of the menus (File, Edit, etc.) open up on the top monitor and some (Score View, time/key signature in new score creator, etc.) highlight as if they're open but the menus never pop up. If I try to re-enable full screen mode the entire window disappears and I have to restart the program.
In reply to I'm here to 2nd this problem… by Mitchell Lazarow
This is not the same problem: you have a dual monitor setup, the OP not; and the OP's report is not about menus not appearing, but about the entire window content being offset. Your problem is seems to be this one: https://github.com/musescore/MuseScore/issues/24232
This is a problem with your graphics driver. Could you let us know which video card you are using?
What do you see when you click Diagnostic > System > Show graphics info…?
The files from Diagnostic > Save diagnostic files… might help as well.
You can try if there are updates available for your graphics drivers; how to install those will depend on your specific system.
In reply to This is a problem with your… by cbjeukendrup
My graphics driver is Intel(R) HD Graphics and there are no updates available for my computer.
I see:-
Graphics Api: opengl
The diagnostic zip file was too large to be attached, unfortunately, sorry.
PS If I didn't describe my problem very well, then the word "offset" would be a better description of what is happening.
In reply to My graphics driver is … by Ali Wood
> The diagnostic zip file was too large to be attached, unfortunately, sorry
In that case, you can send it to me via email, at the following address:
c [dot] jeukendrup [at] mu [dot] se
In reply to > The diagnostic zip file… by cbjeukendrup
DId you get it?
In reply to DId you get it? by Ali Wood
Yes, thanks for sending it! We're looking into it.
In reply to DId you get it? by Ali Wood
I just had another thought: we're considering to update to a different version of Qt, and there is a slight chance that that solves this problem. We created a test version of MuseScore that uses this different version of Qt. You can download it from here: https://github.com/musescore/MuseScore/pull/24644
by following these instructions: https://github.com/musescore/MuseScore/wiki/Downloading-and-running-tes…
It would be great if you could try this out, and let us know if it works.
In reply to I just had another thought:… by cbjeukendrup
Tried following the instructions and got a zip file, but can't find a way of running 7 zip on it.
I had downloaded the 7-zip tool but there's no option on the zip file to run 7-zip on it.
I am way out of my depth on this, btw.
In reply to Tried following the… by Ali Wood
If you have not already, you will need to install 7-ZIP. Once done, you should be able to open the 7-ZIP File Manager and click on File / Open. Then direct it to the place where you saved that zip file you got.
FWIW, even when a graphics driver leads to weird display/click behavior, you can always operate menus using the standard mnemonics (e.g., Alt+F for File). And quit is always Ctrl+Q, just as Ctrl+W is close window. Alo Alt+F4. Not just in MuseScore, but in pretty much any Windows program (other systems may have different standard shortcuts). Unless your entire computer locks up, you should"t ever need to resort to Ctrl+Alt+Delete.
In reply to FWIW, even when a graphics… by Marc Sabatella
Ok that's useful. But still left with the original problem - can't use Musescore at all at the moment.
In reply to Ok that's useful. But still… by Ali Wood
I was thinking the workaround of “View / Restore the default layout” had been mentioned and you weren’t able to try it because clicking wasn’t working, but maybe no one suggested that? Worth a shot - but it would be great if you try out the test build mentioned previously first, to see if it fixes the problem on its own.
In reply to I was thinking the… by Marc Sabatella
Yeh I tried the View / Restore. I'm able to do that because I can hold the mouse slightly above each button option. But it did not cure the problem.
I am stuck with trying out the test build; I don't know how to open the zip file with 7 zip
In reply to Yeh I tried the View /… by Ali Wood
7zip can open zip files
In reply to 7zip can open zip files by Jojo-Schmitz
So how to I apply 7-zip to unzip a file? Against the options for the zip file, there is nothing related to "7-zip". If I selected "Extract" then it would just issue an ordinary zip command, not 7-zip, wouldn't it?
In reply to So how to I apply 7-zip to… by Ali Wood
Who cares? Just unzip it, with whatever tools there are.
But so be sure: 7zip can unzip zip files
In reply to Who cares? Just unzip it,… by Jojo-Schmitz
OK, so I click on the downloaded file, and it gives me a screen with 3 files, one a 7z file. I hit the extract button and it gives me an option saying "do you want to inflate this....?"
Then it does some extracting, and I hit Open Downloaded Files, and it takes me into Windows explorer to a folder Musescore 4.4.2.... which I dive into. According to the instructions I should see a "bin" folder, yes, but when I look inside the bin folder I don't see any .exe file.
In reply to OK, so I click on the… by Ali Wood
The bin folder is down in the 7zip file, which in turn is in the zip file you just downloaded.
So first unzip or extract that, then use 7zip on what you just extracted from the zip file.
In reply to OK, so I click on the… by Ali Wood
The instructions were to find the .exe file. Surely I can't start Musescore test version without installing something? Where is the exe file?
Sorry I deleted my previous post in error.
In reply to But the instructions were to… by Ali Wood
Inside the 7zip file (i.e. once extracted) you'd find the bin folder and inside that MuseScore4.exe.
Nothing to install, just to unpack, than to double click
In reply to Inside the 7zip file (i.e… by Jojo-Schmitz
No, its not in the bin folder.
In reply to So how to I apply 7-zip to… by Ali Wood
Does that matter?
No, it does not...
In reply to Does that matter? No, it… by Jojo-Schmitz
See previous reply, sorry.
In reply to See previous reply, sorry. by Ali Wood
Now I've found it, sorry.
I try clicking on it and I get graphics errors.
In reply to Now I've found it, sorry. I… by Ali Wood
Do you mean you get exactly the same problems as before, with the window content being offset? Or what kind of graphics errors?
In reply to Do you mean you get exactly… by cbjeukendrup
These are hard system errors mentioning graphics, even before musescore has opened.
In reply to These are hard system errors… by Ali Wood
These are not system errors, but purely related to MuseScore; although that doesn't make it much better. Have you already tried clicking 'OK' and then restarting?
I'll probably need your diagnostic files again. This time you can't use MuseScore to export them, of course...
But you can do the following:
1. In Windows Explorer, enter
%LOCALAPPDATA%\MuseScoreinto the address bar2. Compress the
MuseScore4andMuseScore4Developmentsubfolders into ZIP files3. Upload those, or email them again
Hopefully that will lead to something useful.
In reply to These are not system errors,… by cbjeukendrup
Trying to upload MUseScore4.zip
In reply to Trying to upload MUseScore4… by Ali Wood
Doesn't seem to want to.
And tried e-mailing but said too big for server to handle.
Is there a link for me to drop the file in for you?
In reply to Doesn't seem to want to. And… by Ali Wood
I sent you an email about this
I was having a similar problem -- don't know if it's the same exact problem or not, but hey -- and found that creating a new workspace at least gave me access to the file and music again. A kludge to be sure, but it worked for me.
Hoping for 4.4.2 soon.
In reply to I was having a similar… by bradgers
' a new workspace'? could you say what you mean exactly? Thanks
In reply to ' a new workspace'? could… by Ali Wood
To create a workspoace, click the workspace control in the bottom toolbar. The default workspace is called "default" but you can create others, and switch between them as desired. A workspace holds your user interface customizations - palette changes you've made, panels you'd opened, closed, or undocked, etc.
In reply to ' a new workspace'? could… by Ali Wood
That bottom bar -- I found that I could move it to be visible by dragging. There's a space, then "Workspace: Default | [tuning fork icon] Concert Pitch | Page view | two magnifying glasses | 100% "
Click on Workspace, create a new workspace. Done. I called mine "ugh".
Now, if that status bar is covered by your score, that might be a problem, but I think mine was sticking out a bit to the left of my score so I could drag it down to visibility.
Will 4.4.2. correct these errors? How could we allow a new release and yet not allow rollback to the previous version? Don't understand this. Being totally unable to use Musescore is an alarming experience - I have to walk the dog twice as often.... - seriousness aside.
In reply to Still no joy with any of this by Ali Wood
Want to try 4.4.2 Nightly build?
https://ftp.osuosl.org/pub/musescore-nightlies/windows/4x/nightly/MuseS…
In reply to Want to try 4.4.2 Nightly… by mercuree
My problems seem to have been relieved by the drastic option of buying a new PC (I was thinking of doing this anyway!). I have a working display. I loaded the standard 4.4.2 a couple of days ago.
The workspace I now understand, thankyou.