Muse Hub Error on Sending verification Code, can't receive it
Hello,
It's been four days since I asked MuseHub support to correct their emails sending the verification code. In fact, my supplier refuses them because they are incorrect and malformed. I bought soundFonts for over 100€ and I can no longer use them. Please do what is necessary with MuseHub support which does not offer me a solution to log into my account.
Error reported by my internet provider "free.fr":
The SPF entry for this domain is incorrect:
musehub.com descriptive text "v=spf1 include:spf.protection.outlook.com -all"
musehub.com descriptive text "v=spf1 include:_spf.google.com ~all"
It is not allowed by the standard to put multiple entries.
Thank's for your help
Robert
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Comments
Sorry. No one here at Musescore.org can help you.
But think about this possibly related search result:
"What is v spf1 include secureserver.net all?
Your domain is mikeandmarg.com, and its SPF record is "v=spf1 include:secureserver.net -all", which says that only GoDaddy can send mail on behalf of your domain. You need to change your SPF record by adding include:_spf.google.com to allow Google to send mail from your domain. "
Or not.
In reply to Sorry. No one here at… by bobjp
It's not m'y sended mail the problem. It's musehub mail. It was rejected by my provider. I can get this one for test purpose from musehub using an alternative address mail. Header sended by musehub was wrong. i can't do anything to change that.
I understand that's not here to put this message but musehub don't give me a solution for their issue
In reply to It's not m'y sended mail the… by Gai-Luron
See How and where to ask for support and report this at https://musehub.zendesk.com/
In reply to See How and where to ask for… by Jojo-Schmitz
Hello Jojo,
Sorry for that Jojo, but the only answer i have from muse Hub is "Your request (5470) has been received and is being reviewed by our support staff." and nothing change for now. I can't use fonts i buy and i can't connect to Muse Hub.
This has been going on for 8 days.
It was me who looked into why I wasn’t receiving them. They are in no hurry to resolve my problem. This is why I posted on the museScore forum. I don't know what to do anymore
In reply to Hello Jojo, Sorry for that… by Gai-Luron
Their support not being good doesn't mean you can search help here. It is just the wrong place, here nobody can help you with this
In reply to Their support not being good… by Jojo-Schmitz
Basically, you are right Jojo. I just hope to be the first and last to complain about Muse Hub. I thank you for your help.
Greetings
Find a workaround when you can't connect to Muse Hub if your provider reject Muse Hub Email containing verification code. (Muse Hub malformed header and Email address provided by free.fr)
- Create a google account with Email address used in Muse Hub account
- In Muse Hub login, use "Continue with Google" instead of "Login with Email" and choose your new Google Account.
- You are know connected with your free.fr email.
I Hope this workaround will help some "MuseScore Studio" Users
In reply to Find a workaround if you can… by Gai-Luron
Good job.