Latest Version version 3.3 crashes when started

• Nov 2, 2019 - 01:41

Hi I just updated to the latest Version 3.3.0.8737 Revision 4761df6

While it appeared to install ok

I found it crashes every time when starting up now from the Task bar or Start menu, It does open momentarily 2-3 secs and then is gone.

I can click on a .msc file and it will open that and stay open fine. This has happened previously and I found that re-doing the factory default stabilised it, but not this time. Any thoughts?

Comments

Syntakz

• Nov 2, 2019 - 01:46

I am getting the same exact problem. I'm not sure if it's the new update for Musescore or the new update for MDL that's the problem. Everything installed fine but when I restarted my system and booted Musescore back up it pops up for about 3 seconds, gets the blue loading ring by the mouse, then crashes.

Syntakz

• Nov 2, 2019 - 01:54

I believe I've figured it out. When opening the Musescore shortcut it automatically tries to pull up the F4 "pick your score" thing. But when you open the .mscz file it doesn't pop up so Musescore doesn't crash. I pressed F4 and it crashed.

Jojo-Schmitz

• Nov 2, 2019 - 04:31

The F4 opens the startcenter, right?

If so see #275837: MuseScore crashes during start-up while displaying "Start center"

Phillip Stanley Collard

• Nov 3, 2019 - 10:24

Are you on a Mac or a MS-PC? I am on a MS-PC. I start it ( from task bar or The Start Centre does not matter which) it shows the blue Muescore Splash screen, with a box saying The previous session quit unexpectedly.
Restore session? and a Yes and a No button. Pressing either makes no differences to the outcome. It opens momentarily and then just goes away message etc.

I did click on an existing file and it opens ok, did a save as on that to a new file name and explicitly "quit". Opening again, just went to a completely blank screen - no emptry "new file" - just closed after a few secs.

Attachment	Size
Open_Error.PNG	78.07 KB

mike320

• Nov 3, 2019 - 14:04

You need to open MuseScore by double clicking an existing score, then in edit->Preferences in the General tab, deselect Show Start Center. The Start Center causes some computers to not run MuseScore just as you are describing.

ndy

• Nov 4, 2019 - 11:15

It still doesn't work for me! After launching, it doesn't even allow me to go to edit ->Preferences....It immediately crashes!

Jojo-Schmitz

• Nov 4, 2019 - 11:21

So double-clicking a score does not open MuseScore?
Then it'd be a different issue. You may need to fall back to using MuseScore 3.2.3

ndy

• Nov 4, 2019 - 11:30

Yes it doesn't! It crashes soon after the musecore 3 blue logo background displays. . . Wow, so no remedy other than falling back to 3.2.3?

Jojo-Schmitz

• Nov 4, 2019 - 11:44

If uninstall/reinstall or reverting to factory settings or disabling startcenter doesn't help, I see no other way

Phillip Stanley Collard

• Nov 16, 2019 - 02:03

Thank You, this worked perfectly for me. I had worked out that I could double click on an existing score and it would open, from there I could create more etc. Changing this preference has resolved the issue for me, click on the icon and it opens to a blank score.

Kind regards

Phillip

dmitrio95

• Nov 16, 2019 - 12:09

Could I ask you to check the content of the following folder?

C:\Program Files\MuseScore 3\bin\webengineresources\resources

(if you have installed MuseScore to a different location, you should look to that folder instead of C:\Program Files)

I have recently ran into the same issue after upgrading to 3.3.2, and in my case it seems to have been caused by the fact that this folder was empty. I wasn't able to reproduce this from scratch, but if this issue happens to be not unique to me, that could really help in finding the root of the issue.

AirW

• Nov 16, 2019 - 09:50

Hi !
Under LinuxMint 17.3 MuseScore 3.3.2 (AppImage) is still crashing. I get the Splash screen and nothing else.

Have a nice week-end !

dmitrio95

• Nov 16, 2019 - 12:15

Hello!
Does the workaround with opening .mscz file from a file manager work for you? And could you please launch this AppImage from a command line and post an output here?