MuscScore CRASHES on startup

• Dec 1, 2019 - 17:48
Reported version
3.3
Type
Functional
Frequency
Many
Severity
S3 - Major
Reproducibility
Always
Status
needs info
Regression
No
Workaround
No
Project
MuseScore

Running Windows 10. When clicking the ICON to start the program it crashes immediately. Downloaded the latest version, 3.3.3.8992, and the result was the same...crashes on starting the program.

If I keep clicking the ICON with repeated crashes eventually the program will start. It generally will take about 3-4 crashes on starting the program before the program will actually start so that it can be used.

I have reported this same issue a few weeks ago.

Comments

• Dec 1, 2019 - 17:59
Status active ⇒ needs info

Does it work for you if you start by double-clicking a score file rather than the program icon? There is also a known incompatibilty with certain graphics drivers that can be solved by setting the environment variable "QT_OPENGL" to "angle" (type "environment" into the taskbar search on WIndows to learn how to set environment variables. Let us know if either of these works around the problem. If not, it's some other problem unique to your system so we'd need to understand more yet.

Reply

• Dec 1, 2019 - 18:40

Marc,
Thanks for your response. My responses to your questions are:

Does it work for you if you start by double-clicking a score file rather than the program icon?
    NO.  Same result, the program crashes when trying to start.
Regarding the "environment".
    There is no environment variable "QT_OPENGL" or "angle."

Your suggestions are appreciated.
Thanks,
Nick

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