Randomly Crashing

• Jul 9, 2020 - 21:23
Reported version
3.x-dev
Type
Functional
Frequency
Once
Severity
S2 - Critical
Reproducibility
Randomly
Status
closed
Regression
No
Workaround
No
Project
MuseScore

Heyo,

So the issue I have is that Musescore will randomly crash. Majority of the time will be during note input and the rest of the time is doing other things (hence random). I recently updated to version 3.4 and the issue has been present since.

I have tried troubleshooting by uninstalling, deleting, reinstalling, factory resetting, and removing soundfonts and plugins but the issue is still present. I have also actively tried to get the app to crash but no matter what I do it will crash randomly. I've tried seeing if anyone has reported a similar issue but from what I've gathered, their crash is related to an action (saving) and/or file/part corruption. So, I don't know what to do lol.

Your help is appreciated in advance.

Comments

• Jul 10, 2020 - 07:10
Reported version 3.4 ⇒ 3.x-dev

That score apparently got created (or at least last save) with MuseScore 3.5 Beta
No crashes for me though
It doesn't have parts, so it can't be parts corruptions

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• Jul 17, 2020 - 11:11

It stopped crashing for a while but has started up again. The version I was using on the attached score is 3.4.2. Is it possible that having both 3.4 and 3.5 is causing issues?

Attachment Size
IDK.mscz 15.99 KB

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• Jul 17, 2020 - 15:46

I've been working in 3.5 beta, but earlier today, when I went to 3.4.2 to troubleshoot another issue, the program crashed upon loading. I don't know if it's exactly the same issue as imhere, but on my side, it's prevented me from using 3.4.2. I tried repairing the install, and I tried uninstalling and reinstalling, and it still crashes. The splash opens, it prompts me about restoring the previous session, and then it doesn't matter whether I click yes or no, the same thing happens: MuseScore opens (no score opens, just the main window) and then immediately crashes.

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• Jul 18, 2020 - 15:54

For the record - and likely this will be good know in the future - information on using command line options is found in the corresponding section of the Handbook.

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