Guest account music sheet recovery

• Jul 22, 2020 - 15:44

My son has been writing music on the musescore app for a few weeks using a guest account. Today, we had to factory reset his computer and lost his music sheet files. By any chance do the music sheet files for guest accounts get stored on the cloud and/or is there a way to retrieve the music sheets that he created? These songs are the first music that my son composed, and Iam hoping there is a way to recover his music.

Thanks,

Jung

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• Jul 23, 2020 - 03:02

Well, the thing is, you don't need to create an account in order to use the MuseScore software. You can download (in musescore.org) it and use it as long as you want without having to sign up.
Creating an account is for using musescore.com, a site that gives the service of saving your own scores online within your account and sharing them (like a cloud service combined with a social media for sharing music made by the users of the software).
You can login with your musescore.com account within the MuseScore software, so that the "Save Online" feature saves the changes you make to a score, but in your account (as a cloud service). Then you can share it there, etc...
I haven't seen anything like "Guest Accounts" at musescore.com. So probably there's not any of your son's score files saved online.
But if you're on a Mac, MuseScore files go to the folder Documents/Musescore3/Scores by default.
If you did a factory reset without making a backup of your files, it becomes a difficult task.
I have never used it, but if the Time Machine was activated on your Mac, maybe there's a possibility to recover them. But I'm not really sure how Time Machine works.

I hope you get your files back.

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• Jul 22, 2020 - 16:30

If he used the Save Online feature, then yes they were saved to musescore.com. But if not, then they are just saved on the computer.

If this is a Windows computer and you were using OneDrive with this account(I guess not likely for a guest account), then they would be backed up there. Failing that, there are data recovery services that can restore data from deleted files in some cases, you might look into those.

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• Jul 22, 2020 - 17:31

Hi Marc,

I don't think he used the Save Online feature, and I was hoping the app maybe saves the progress automatically on the Cloud. He's on a Mac and didn't use OneDrive/DropBox etc unfortunately. I tried a few data recovery tools yesterday and wasn't able to retrieve the files. Looks like the reset made them inaccessible.

Thanks for your help.

Jung

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• Jul 22, 2020 - 17:42

is a slim hope, and it takes a little computer practice. Sometimes the deleted files are on the machine but the index has been deleted. There are applications (even free ones) to try to recover them. An alternative is a Live version of Linux. (But first, of course look for a "recovery point").

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