Unable to install 3.5.2
I'm getting as far as 'Qt Qt webengineprocess not available' (or being used by another application?) but can't get beyond that.
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I'm getting as far as 'Qt Qt webengineprocess not available' (or being used by another application?) but can't get beyond that.
Do you still have an unanswered question? Please log in first to post your question.
Comments
You'll need to give us more information as to what is happening and when such a message appears.
For starters: which operating system are you using and which MuseScore installer are you running?
In reply to You'll need to give us more… by jeetee
私の場合は、windows10でmusescore３3.5.2「install」を実行すると、「デバイスまたはファイルにアクセスできません。」と表示され先に進まないで｢Finish｣になってしまいます。原因は不明です。
In reply to 私の場合は、windows10でmusescore３3… by ug0321otn1
Try redownloading the installer.
Then make sure the install location points to a drive/folder that exists and for which you have writing rights.
In reply to Try redownloading the… by jeetee
やはり症状は同じです。
「指定されたデバイスまたはファイルを開けません。」となってインストールが開始されません。
windows installerに不正アクセス報告が入ってます。
In reply to やはり症状は同じです。 … by ug0321otn1
You may need to allow this in your AntiVirus?
In reply to You may need to allow this… by Jojo-Schmitz
Tried, but no difference.
In reply to やはり症状は同じです。 … by ug0321otn1
仕方ないので、ダウンロードファイルに残っていた以前のバージョンのインストールプログラムを実行してインストールできました。これを最新バージョンにアップデートすると動作不良になって閉じてしまいます。
まぁ、旧バージョンで何とか使えてるので問題ありませんが、不具合の正確な原因は不明です。
In reply to 仕方ないので… by ug0321otn1
@ug0321otn1
This is an English-language forum, so you will get a better response if you post in English.
You can use a translation engine to get an English version of your message:
"I had no choice, so I was able to run the previous version of the installation program that was left in the download file and install it. When I update this to the latest version, it malfunctions and closes.
Well, I managed to use the old version, so it's not a problem, but the exact cause of the problem is unknown."
Translated by https://www.deepl.com/en/translator
In reply to @ This is an English… by DanielR
I have searched but cannot find a download file for the previous or new version in my computer.
In reply to @ This is an English… by DanielR
There was no corresponding article in the Japanese forum, so I posted it in the English forum.
The cause seems to be the Windows installer.
A warning is displayed from Windows Security, "This program may behave undesirably."
It is unknown that the old version is updated to the latest version and it does not work.
Another thing, when I download the score from the net, the file name is only the extension and I can not open it. I added the file name to the beginning and it succeeded.
In reply to You'll need to give us more… by jeetee
I'm using Windows 10 v 1909 and MuseScore 3.4.2. I went to Help/Check For Update in MuseScore to get the installer and used the default for downloading (Program Files / MuseScore 3) - which is where the original is located. After a short while, the Installation Wizard stopped and indicated Qt Qtwebengineprocess as an application with a file that needs updating. There were two options: Close application and attempt to restart; or Shut down and reboot later. I tried the first one, but it soon indicated: Unable to automatically close application, remove all application holding files in use are closed before continuing with installation.
I could not continue as I don't understand what I have to do.
In reply to I'm using Windows 10 v 1909… by GeoffDa
So reboot. If need be, force it
In reply to So reboot. If need be force… by Jojo-Schmitz
Still no joy. Tried to install again, but it keeps pointing to qtwebengineprocess. I found the DLL file under qmi and it's dated 9/4/19.
In reply to Still no joy. Tried to… by GeoffDa
Just checked that file again - the DLL file is QtWebEnginePlugin. The application QtWebEngineProcess (version 5.9.8.0) is in MuseScore 3 / bin folder (19kb) - this seems to be the one causing the aggro.
In reply to Just checked that file again… by GeoffDa
Try the following:
1) reboot your pc
2) do NOT start MuseScore
3) move that file out of the bin folder and temporarily onto your desktop for example
4) run the installer
If it still fails, then restore that file back to where it belongs; if the installer worked, then manually delete that file from your desktop.
In reply to Try the following: 1) reboot… by jeetee
I have been using MuseScore to get to the installation process via 'Check for Updates'. Is there another way I can get the installer?
In reply to I have been using MuseScore… by GeoffDa
You can always download the latest release at https://musescore.org/en/download
In reply to You can always download the… by mike320
That worked first time, without needing to move the Qt file. Looks as if MuseScore was using that file when trying to install from the program prompts. Thanks!
Are you on Linux, perhaps? Seems like a mismatch of libraries. Normally this shouldn't happen if you use the AppImage, but I can't vouch for other methods of running it.
In reply to Are you on Linux, perhaps? … by Marc Sabatella
Windows 10 v 1909