MuseScore 3.6.0 Crash

• Jan 28, 2021 - 13:25

Hi Everyone,

I'm sure this problem has been covered somewhere, but I couldn't find a posting. I installed the latest version of MuseScore 3 and it immediately crashes. I ran it from the its program folder (bin subfolder) to make sure I wasn't using a previous build. Also, I notice that it's installed in the Programs Files folder, not the Program Files (x86) folder in Windows, where the MuseScore 2 program was installed.

So, a fix for that .dll or reinstall or something else?

Thanks.

David

Here's the error report:

Problem signature:
Problem Event Name: APPCRASH
Application Name: MuseScore3.exe
Application Version: 0.0.0.0
Application Timestamp: 60019074
Fault Module Name: Qt5WebEngineCore.dll
Fault Module Version: 5.9.9.0
Fault Module Timestamp: 5ded28b8
Exception Code: 80000003
Exception Offset: 0000000000900ee9
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: d3df
Additional Information 2: d3df2c41237e3b4a829255f4b3a720c6
Additional Information 3: 1112
Additional Information 4: 11124a7b4860f1e4aa3d86e52c0db313


Comments

  1. Download the 3.6.1 installer: https://musescore.org/en/3.6.1
  2. Reboot your PC
  3. Run that installer without launching MuseScore first.

Due to a bug in the update software it in some situations ends up removing supporting files instead of updating them; we're working on patching up that installer.

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