PRO but I can not download scores!!
I am wondering if it happen to others. I engaged to the Premium version with the year offer and now I can not download scores neither officals nor the rest.
trying to get some answers for the organistaion but not response
is it normal?
Also it is possibel to "sign in" in the Musescore studio so link both sites but undoetuyantely I do not manage. I appreciate if someoen have got it.
Thanks,
Xavier
Comments
Related to this I guess ? https://musescore.org/en/node/368355
In reply to Related to this I guess ?… by cadiz1
Yeah. I raw and it is definetely my case. Is that any solution?. I read ans is happenign to you as well?. Is it a bug? or on porpose?. I also sent some commneto to "upport" but without any answer. I bit dissaponted with this site!!!
In reply to Yeah. I raw and it is… by [DELETED] 27289538
That site, not this site...
In reply to That site, not this site... by Jojo-Schmitz
What?
In reply to What? by [DELETED] 27289538
See https://musescore.org/en/faq#faq-20657
In reply to See https://musescore.org/en… by Jojo-Schmitz
Guy. mesescore.org provide us with the score editor and musescore.com with the community scores that suppose we can download if we are premium.
The problems are with musiscore.com. If you had any solution, please let us know more precisely
In reply to Guy. mesescore.org provide… by [DELETED] 27289538
That's what I say. You're wrong to complain here and about this site. Go to that site and complain there
You don't have a Pro account on musescore.com
In reply to You don't have a Pro account… by Jojo-Schmitz
Theoretically I ve got a PRO membership in musescore.com or that is what my profile say. I do nto know if somebody must activate or not. In any case in my profile says "active".
Unfortuinatly, AS THEY DO NTO ANSWER ,this is the only media to post it.
In reply to Theoretically I ve got a PRO… by [DELETED] 27289538
This is the WRONG media, they won't see this at all
In reply to Theoretically I ve got a PRO… by [DELETED] 27289538
There is no Pro logo on your profile page.
Here's mine:
Here's yours:
In reply to There is no Pro logo on your… by yonah_ag
Subscription
MuseScore Premium subscription: Active - -19978 days left
Thanks for being a MuseScore Premium member!
Your annual membership is active and ends on 07 September 2025.
You will be downgraded to basic account and MuseScore Premium features won't be available at the end of your membership.
In reply to Subscription MuseScore… by [DELETED] 27289538
Tell that support@musescore.com
Nobody here can help you with that
In reply to Tell that support@musescore… by Jojo-Schmitz
I sent several messages to that e-mail and nobody answer. I undestand this is not the place but I just wondering if somebody happened the same. I saw at lest 1 case in this forum.
In reply to I sent several messages to… by [DELETED] 27289538
"I sent several messages to that e-mail and nobody answer"
How many days ago?
"I just wondering if somebody happened the same."
Oh, certainly yes. I would say this the common behaviour... This musescore.com site is in a bad way. If it doesn't even bother to reply to messages from its “customers” (that's what we should be called from now on) and if it ‘steals’ scores from members of the Musescore community for its own profit, I'm afraid that's the beginning of the end of the MuseScore spirit...
Everything is going to become more or less paid for on this site, even scores in the public domain and under non-commercial licenses... that is to say.... And I didn't even know about this “Premium” status. Another new feature, I suppose, to reach a wider audience and multiply the offer, in the hope that a few will take the bait....
In reply to "I sent several messages to… by cadiz1
Cadiz1, Thanks for your reply and comprehension. My first claim is from last saturday but I have snet several mails without answer.
In reply to Cadiz1, Thanks for your… by [DELETED] 27289538
Okay, but it's probably not a good idea to flood support with several e-mails on the same question. Imagine if we all did the same thing.
As for me, I've sent a single e-mail and I'm waiting... But I'm not sure I'll get a reply...
In reply to Subscription MuseScore… by [DELETED] 27289538
As you said, it appears that your Pro membership is only theoretical. If you paid by credit card then your provider may be able to help you since you are not receiving the service that you have paid for. They may be able to help you cancel the membership and claim a full refund.
Something is clearly wrong as there are not 19,000+ days until September 2025. Support from musescore.com has a poor reputation so it could take a while to get fixed. If you choose not to cancel then you need to have your membership extended for free to allow for the days when it wasn't working.