FAQ Suggestion: Request a refund
Yet another "request for refund" thread has recently been opened here on .org, https://musescore.org/en/node/314709 and whilst .org is clearly the "wrong site", ("clearly" to the initiated that is), perhaps things could be made easier for the uninitiated:
Request a Refund may be the most frequently asked question in these forums and yet there is nothing in the FAQ relating to this topic. Whilst there is a faq detailing the differences between .org and .com it does not mention refunds.
Solution: Add this FAQ to the list.
The URL of this new faq can then be pasted as reply to such mis-placed requests.
Comments
What is the difference between MuseScore.org and MuseScore.com? and esp. How and where to ask for support it links to explains all that in great detail.
The problem is much more that these things are not read unless being directley represented to the user.
The other problem is that there is not enough differentiation between the look of the musescore.com and musescore.org website.
In reply to https://musescore.org/en/faq… by Jojo-Schmitz
That's part of my point: You have to link to a faq which has a further link to information which still doesn't mention refunds.
"Request a refund" is a faq so it should be directly listed on the FAQ list. I know that it's not a faq about Musescore-the-desktop-software but it would be useful for pointing users directly to the answer that they are looking for.
Yes, there is a problem with differentiation but that has no bearing on whether "request a refund" should be on the FAQ list. I'm sure that you are trying to help users understand the difference between .org and .com but all they want to know is how to request a refund. Your replies can appear as cryptocode.
In reply to That's part of my point: You… by yonah_ag
+1
If this...
Why is my connection so slow when updating?
is considered a FAQ,
this...
How/where do I request a refund?
should definitely be listed.
In reply to +1 If this... Why is my… by Jm6stringer
That https://musescore.org/en/faq#faq-300684 clearly is about updating or rather downloading the MuseScore program. not about uploading scores to musescore.com though
https://musescore.org/en/faq#faq-23630 is quite funny...: Starting from MuseScore 3, there are rolling releases every 2-4 weeks
In reply to That https://musescore.org… by Jojo-Schmitz
>> "Starting from MuseScore 3, there are rolling releases every 2-4 weeks"
Where does it say that? :christmas-angel:
In reply to >> "Starting from MuseScore… by jeetee
https://musescore.org/en/node/23630/revisions/430848/view ;-)
https://musescore.org/en/faq#faq-314712
In reply to https://musescore.org/en/faq… by jeetee
Hmm, or https://musescore.org/en/faq#faq-314713
Seems you had been slightly quicker
Not sure how to consolidate them.
In reply to Hmm, or https://musescore… by Jojo-Schmitz
Updated 12 with some more elaboration from your 13.
There's not much use telling those readers that the question pops up frequently.. they are in the FAQ after all ;-)
In reply to Updated 12 with some more… by jeetee
The point about that remark is they pop up here rather than there
Wow! That was certainly speedy.
:-)
In reply to Wow! That was certainly… by yonah_ag
Ho ho ho ;-)
I notice that even on .com there is no refund section in the FAQ. Perhaps there should be.
However, in the "Contact Us" section, REQUEST REFUND is the first thing you see.
In reply to I notice that even on .com… by bobjp
Its not only not in their FAQ, it is also not asked frequently there either, but here instead...