Multiple crashes with Musescore 3
I'm unable to open 3 now since I had more ram added to my laptop. Where do I go from here?
I can open 2 - but most of the files are in the 3 format - so inaccessible. I've re-booted, uninstalled and re-installed 3x. No success. Any ideas? Thanks.
Comments
Try the -F command line option if that doesn't help, try -w, if it helps disable the Startcenter in the preferences
In reply to Try the -W command line… by Jojo-Schmitz
Hi,
Firstly, you said (appeared in my email) <>
But here the message says "-F" not "-W" Which one ?
I don't know what this means - I'm unable to open the program as it crashed upon opening. Thanks.
In reply to Hi, Firstly, you said … by spojaw
-F
In reply to Hi, Firstly, you said … by spojaw
See https://musescore.org/en/handbook/3/revert-factory-settings#Via_command…
In reply to Hi, Firstly, you said … by spojaw
You can launch MuseScore from the command line. See here: https://musescore.org/de/node/278640 with the explanation of all command line parameters.
Firstly, you said (appeared in my email) <>
Maybe Jojo-Schmitz changed his post afterwards and the email shows the first saving of his post.
In reply to You can launch MuseScore… by HildeK
Yes. I did
In reply to Try the -W command line… by Jojo-Schmitz
I tried the -F ; It tries to open but what appears on the screen is (attached) and nothing else happens.
In reply to I tried the -F ; It tries… by spojaw
Press Esc.
It is the telemetry dialog and Esc will cancel out of there without giving telemetry consent.
Though if that doesn't show as it should with you being on Windows, then there's a chance you won't see palettes either because your graphics driver is not supporting at least OpenGL 2.1
In reply to Press Esc. It is the… by jeetee
Using the -F - Run dialog, It doesn't open but just shows the previous attached. Trying to open it causes the crash. I don't know how to check for OpenGL 2.1 Thanks.
In reply to Using the -F - Run dialog,… by spojaw
So... you've tried pressing Esc when that window was showing and then it crashed?
In reply to So... you've tried pressing… by jeetee
That did it !! (didn't know about 'escape') Fingers crossed for future days. Thanks so much.
In reply to That did it !! (didn't know… by spojaw
So how do I get the palette working again? Thanks.
In reply to So how do I get the palette… by spojaw
If your palettes are empty now, then you need to update/change your graphics card driver.
In reply to If your palettes are empty… by jeetee
How do I do that ?
In reply to How do I do that ? by spojaw
Most likely be downloading the latest version from the site of your graphics card manufacturer.
In reply to Most likely be downloading… by jeetee
I guess I don't know who that would be.
In reply to I guess I don't know who… by spojaw
Probably best to go to a general computer support website - or one specific to your OS (eg, Windows, macOS, Linux) for help with updating device drivers.
In reply to I guess I don't know who… by spojaw
I think adding ram should have zero negative effect on software. Just make it run better. Something else is going on. Are you sure all your ram is installed and being seen by your computer?
Uninstall is mostly useless. You need to delete everything MuseScore related except your scores. Delete MuseScore folders from Program Data and Program Files in your C: drive. Also any in Documents. Again save your scores folder. There are also things in AppData (if on Windows), but those are tricky to get to if you don't know how. It involves hidden folders. Personally, I would also run a Registry cleaner (Windows). Then reinstall.
In reply to I think adding ram should… by bobjp
Instead of deleting those folders manually, Help / Revert to Factory Settings is the simpler way to do what's usually needed. The registry should be handled automatically by uninstall.