musescore.org and musescore.com
I believe there are several musescore.com matters which I feel are worthy of correction, improvement or clarification.
In contrast to musescore.org, which is clear and responsive, the musescore.com site is a nightmare to navigate - responses are non-existent (were I ever able to find them!).
I just don't understand the disconnect between your teams - why the same name?
If I was able to elucidate to one of you guys (who will appreciate problems I could highlight) then is that a better route?
An example of issues that beset me are: the weird mechanism for uploading scores / playback vanishing screen / understanding the navigation of the site - there is no site map / the difficulty of reporting bugs itself! / the untidy process of sharing one's work (not just a particular piece) / no simple forum like this one.
Cheers, Ali W
Comments
See https://musescore.org/en/faq#faq-20657
There is no "team" for musescore.org - it's just a forum for users to discuss MuseScore and support each other.
Musescore.com is a commercial website that does have a dedicated development and support team. The place to discuss issues with that site is the "Improving musescore.com" group, or just contact their support team directly by email using the contact info at the bottom of that site. Not sure what's complicated about that?
Both sites relate to MuseScore, though, so it would be pretty strange to not use that term in the name for both sites. I guess "musescore-score-sharing.com" might be more descriptive, but much harder to type.
In reply to There is no "team" for… by Marc Sabatella
Thanks for explaining the difference. Even after a few years using with Musescore (.org and .com) I don't think I appreciated the delineation of responsibilities. I got the impression that you were a team because you are so often on line.
So, if we suggest improvements through .org (Forum) about the website it is not the best route because it is a little bit beyond the fringes of your expertise, yes? You might help put through the suggestions to the commercial team, but you don't get a penny.
There's nothing complicated about using "Improving musescore.com" I suppose, as long as you know that that's the route - the site as a whole is quite hard to fathom what's what. If you get no response that way you begin to wonder whether there's anyone listening! I will keep pestering. Cheers!
In reply to Thanks for explaining the… by Ali Wood
There's no delineation of responsibilities at all. No one here on musescore.org has any responsibility at all. We are all just ordinary users - people exactly like yourself - who volunteer our time helping out here. The support team at musescore.com does have responsibilities, though.
And it's not so much about whether or not any of us fellow users volunteering our time here on the forums have "expertise" in website design or not. Some people here no doubt have plenty of web design expertise. But we don't work for musescore.com, so we are not in a position to do anything about their website. Just like, I know a lot about playing the piano, but if I'm sitting in the audience listening to a band and their pianist hits a wrong note, there's not anything I can do about it. Doesn't matter if I have expertise or not - it's their band, their pianist, their issue to deal with.
And no one here has any more power to make suggestions to the people who run musescore.com than you do. As far as I know, none of us fellow users who volunteer our time here has ever met anyone who currently works on msuescore.com. I did once meet someone a couple of years ago at a conference but he's long gone.
"Improving msuescore.com" is a good place to make suggestions and generate discussion, but no guarantees anyone who works for musescore.com will be following. Again, that's what they pay their support team to deal with. So that's who you should be contacting about anything really pressing.