Regarding a Refund and Reply
I am experiencing an issue with requesting a refund for my account. When I try to fill out the refund form, I receive the following message: "Unfortunately, we cannot find any subscriptions matching the information from your request. Please check if the entered details are correct or send your refund request with the purchase receipt and/or payment details to support@musescore.com." It seems that, for some reason, I am unable to complete the form, even though I have entered all my information correctly.
I emailed MuseScore over 34 hours ago but have not received a response. I have all the information you require, including my email, username, subscription details, card details, and payment receipt. I hope to resolve this issue within the 14-day period after my subscription to be eligible for a refund.
I would greatly appreciate any assistance you can provide regarding my situation.
Comments
Nobody here on musescore.org can help you with that musescore.com problem
In reply to Nobody here on musescore.org… by Jojo-Schmitz
Thank you for the information. However, when I try to access the forum on ‘MuseScore.com,’ I am redirected to this address. Unfortunately, this seems to be the only place where I can submit my post.
In reply to Thank you for the… by zelinder123
No it is not. And it is the wrong place.
In reply to No it is not. And it is the… by Jojo-Schmitz
Thank you for your quick response. Instead of simply telling me this is the wrong place I would really appreciate it if you could kindly direct me to the correct place or provide the appropriate link. That would be very helpful and much appreciated!
In reply to Thank you for your quick… by zelinder123
The email address you listed above is exactly that right one.
See https://musescore.org/en/faq#faq-314712