Scam?
Hi,
I tried to purchase notes of one song only and the system took 39,90 euro from my credit card. I don’t want any ongoing plan and I haven’t purchased that. I want to cancel this and my money back. There is no address on the site where place the complaint.
Will take this every discussion platform for sure.
Best regards,
Reeta Niemisvirta
reeta.niemisvirta@gmail.com
Comments
How and where to ask for support
Requesting a refund
In reply to How and where to ask for… by Shoichi
Hi and thank you for contacting me.
Please pay back my money. I haven't made any ongoing subscription, but tried to purchase one set of notes only. The system charged me for the ongoing plan.
I have already been forced to shut down my credit card and filed a reclamation regarding your actions to my bank If I'm not receiving my money back immediately, I will also file a report of criminal offense to the police.
Please confirm that you have credited my credit card with the amount of EUR 39.99 that doesn't belong to you.
I consider your business model as a scam and if I don't receive the money back immeadiately, I will take this case to the police, consumer authorities and discussion platforms.
Best regards,
Reeta Niemisvirta
In reply to Hi and thank you for… by reetaniemisvi
Please learn that musescore.org and musescore.com are two completely different sites!
You are here on musescore.org and no one here can give you your money back or have any other influence on musescore.com. This forum is about the support of the music notation software Musescore Studio, which is absolutely free of charge.
In reply to Please learn that musescore… by HildeK
I don't think that they are so far from each other if this page .org? is visible through musescore.com (operating in Cyprus, which might me shady too). You can see that above the admin posted me the link how to claim money back (wish I can get that back).
In reply to I don't think that they are… by reetaniemisvi
They don't have any other contact details here (for reason?). So, I have to use this page to get in contact with the page operators. Sorry!
In reply to I don't think that they are… by reetaniemisvi
admin
Just for information, I am just an end user and, like many here, I try to give information to users of the software (open source and free) as a volunteer. Nothing to do with the .com team.
In reply to admin Just for information,… by Shoichi
Here is an example of some discussion on musescore.org platform, because it is IMPOSSIBLE to contact musescore.com
How to QUIT Musescore ?
periclesamede • Apr 2, 2024 - 23:28
I tried many times TO QUIT ( to leave) MUSESCORE. I realized is VERY, VERY difficult !
What do I have to do ?
Reply
Comments
TheHutch • Apr 3, 2024 - 00:52
Same as any application: File / Quit ... Ctrl+Q ... System Close (top right corner)
Reply
Jm6stringer • Apr 3, 2024 - 11:02
To cancel your MuseScore.com subscription...
See:
https://help.musescore.com/en/articles/8535879-i-want-to-cancel-my-muse…
Reply
In reply to Here is an example of some… by reetaniemisvi
Also, the details of the company operating musescore.org and musescore.com are the same.
In reply to Also, the details of the… by reetaniemisvi
@Reeta, decide whether to take your Yamaha to a luthier or a mechanic. ;-)
In reply to Here is an example of some… by reetaniemisvi
It is certainly impossible to contact musescore.com HERE on musescore.org. As you have been told repeatedly, you need to go to musescore.com. No one can help you here because you are in the WRONG PLACE. Anything on this topic that you post here is like trying to teach a bear to dance: it wastes your time and it annoys the bear. :-) Read How and where to ask for support and follow its instructions.
For additional information, see the following:
https://musescore.org/en/faq#faq-314712
https://musescore.org/en/faq#faq-20657
https://musescore.org/en/faq#faq-359393
https://musescore.org/en/node/314712
https://musescore.com/user/32018844/subscription
In reply to It is certainly impossible… by TheHutch
Thank you for the information. I will now file a police report against MuseScore Ltd, Spyrou Kyprianou 84
4004 Limassol, Cyprus for a scam.
In reply to Thank you for the… by reetaniemisvi
Go for it! And, after investigation, you will be laughed out of the District Attorney's office.
In reply to Go for it! And, after… by TheHutch
Why?
In reply to Why? by reetaniemisvi
They'll tell you...
In reply to They'll tell you... by Jojo-Schmitz
Is it right to be wrongly charged? If one creates an online store that charges clients' credit card without their consent it is surely a crime. The question is not about one instance only, but a model to deceive clients to gain financial benefit.
In reply to Is it right to be wrongly… by reetaniemisvi
I bet you didn't read the fine print prioperly. And fell foul of being greedy seeing the special offer, which comes without a free trial.
Whatever, have fun reporting it to the police...
Easiest is to talk to your credit card company. After all musescore.com doesn't even have your physical address, so won't be able to file a counter claim...
In reply to I bet you didn't read the… by Jojo-Schmitz
Counter claim for what? Are you all working for Musescore?
In reply to Counter claim for what? Are… by reetaniemisvi
Please see the review I gave to you on Trustpilot. Found that many others were thinking that you are scammers too.
In reply to Please see the review I gave… by reetaniemisvi
You still don't get it!
"the review I gave you" [emphasis added]
You did not give a review on "us" (if you did, you got that wrong too). Because "us" is musescore.org, not musescore.com. Nobody here is an employee of that company. Indeed, many of us here don't even use that site. (Some do, but most don't.)
We have told you repeatedly that you are complaining in the wrong place. Complain in the right place and maybe you could get something done about your issue. But it's not possible that you'll get any response from them if you continue complaining here. Because the musescore.com people do not read these forums.
As someone pointed out earlier, if you take your Yamaha guitar to a Yamaha motorcycle dealership, they will not be able to help you.
In reply to You still don't get it! "the… by TheHutch
Great that I mentioned in my Trustpilot review that one gets bullied on this MuseScore platform.
In reply to Great that I mentioned in my… by reetaniemisvi
No one is bullying ... unless it's you. We are trying our best to help you.
As has been stated repeatedly, it's impossible for you to get any help here, for much the same reason that you would not be able to get any help with your Yamaha motorcycle at a guitar shop. Contact the right place and perhaps you will be able to get some help.
But no, you insist on hanging around the guitar shop with your motorcycle, accusing us of not being helpful and of bullying you for telling you that you're in the wrong place.
In reply to No one is bullying … by TheHutch
What is the right place? E-Mail? Can you be so helpful, as you clearly work for MuseScore?
In reply to What is the right place? E… by reetaniemisvi
https://help.musescore.com/en/
In reply to [inline:25041602.png] by Shoichi
E-Mail address?
In reply to E-Mail address? by reetaniemisvi
support@musescore.com
In reply to What is the right place? E… by reetaniemisvi
Some people just don't get it. (Shaking my head...)
In reply to Counter claim for what? Are… by reetaniemisvi
Are you all working for Musescore?
No, I don't.
In reply to No, I don't. by Jojo-Schmitz
Good for you!
In reply to Good for you! by reetaniemisvi
No one in the thread is, so far.
You can only reach the employees of musescore.com over the email support@musescore.com.
Additionally you can contact them over the 3rd and 4th articles on this site:
https://help.musescore.com/en/collections/7194739-billing-and-subscript…