MuseScore 3.0.5 won't load

• Mar 13, 2019 - 09:20

just downloaded the new version and it crashes everytime I try to start it. It opens two windows
1. MuseScore crash reporter.
This allows me to enter a description of what it was I was doing, but when I enter a (short) description and press "Send Report", that too fails. (Also fails if |I don't enter a description) Gives the message "Musescore crash reporter. exe has stopped working"
2. The second window is just a black window with the heading
c:\program Files\Musescore 3\bin\Musescore3-crash-reporter.exe.

I have deleted everything and downloaded again but the same result.

I'm running Windows7.

Any suggestions (apart from continuing with MS V2.3.2) ?

Comments

• Mar 13, 2019 - 09:38

Also try opening a score, rather than the program.
And/Or try one of the other command line parameters such as -w or -s

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• Mar 13, 2019 - 10:00

Tried with all 3 parameters but same result every time.
Downloaded again but to a second machine and almost the same result but this time the "crash reporter" didn't fail, rather it gave me the message "Crash report uploaded successfully" So I hope that helps the developers diagnose what has happened.
Until then i continue with V2.

Thanks for your comments.

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• Mar 13, 2019 - 14:27

Both PCs run Win7.
My normal PC has an i7-4800MQ processor @ 2.7GHz with 8GB memory.
This has been running MuseScore since V1.
I installed MuseScore V3 once it was released and it worked but there were too many problems for me to use it for my music work (laying out scores for a Male voice choir (TTBB + Accom)).
I logged at least one bug for V3 (to do with lyric Placing in continuous view).
As V3.0.5 was announced, I downloaded that version and it instals ok but won't run, always goes straight into the crash reporter which also fails, presumably without sending therror file.
I have run it from the command line with -F -w -s flags and get exactly the same result.
I have clicked on a number of my existing V2 files and again the results are the same, failure.

My second PC is also an I7 processor 860 @ 2.8 GHz with 8GB memory and 64bit Win7.

Don't know what else I can say.

Just tried again on my other PC and it told me my last session failed did I want to restore that session so i chose yes and MuseScore started ok. Closed the software and restarted and it's fine! (Well it runs)

BUT

I need MuseScore on my main PC, that's where I have my 800 or so scores.

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• Mar 13, 2019 - 21:37

No messages shown to the console.

I double click on the MS3 icon (Or run it from the command line) and after about 2 seconds it displays a box with a black background and the heading is
c;\program files\musescore 3\bin\musescore-crash-reporter.exe

Then immediately it displays a second box having the heading
MuseScore Crash Reporter
Unfortuantely MuseScore has crashed. Would you like to send a report to
make it possible for us to fix the problem?
Please describe your actions when the crash occurred (optional):

Then there is a white box into which I can type what I did.
There then follows a tick-box labelled Restart MuseScore and 2 buttons labelled Send Report and Cancel.

I've tried typing in the box and leaving it blank.
The action is the same when I press "Send Report"-- NOTHING.

Eventually I do get a message from the Crash-reporter-exe screen.
It opens another box that says
MuseScore 3-crash-reporter.exe has stopped working.
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

I don't know what else I can tell you.

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• Mar 13, 2019 - 14:31

I just downloaded the 3.0.5 update and running High Sierra. I still get the notice that the app closed unexpectedly when I quit the program.

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