Customer service - unresponsive
My 15 year old daughter signed up for the free 30 day trial for a school assignment. She contacted customer service to on the due date to cancel the subscription and they still charged her the $49. She explained she was 15 and does not have that kind of money. She also explained that she contacted MuseScore on the date she was told. She keeps getting an automated response saying she didn’t cancel before an 11am deadline on the due date. That does not seem reasonable given her age and her good intentions to cancel on the correct due date. I’ve contacted customer service myself and got the same exact automated response. Is there any way to speak to a human? I feel a manager or person would understand and not charge this young student. Is there anyone who has ever reached a person by phone?
Regards, Lorraine
Comments
I didn't. Hope you'll find a solution. I'm not aware about the guidelines, but did you already contact musescore.com via https://musescore.com/contact and/or support@musescore.com?
In reply to I didn't. Hope you'll find a… by kuwitt
We have used that link and sent 3 requests to talk to someone or to get a refund and we just keep getting the same automated response. is it really impossible to speak to someone when a transaction does not feel appropriate?
Thanks for your response. I just feel badly for my daughter because she truly contacted them on the due date and this was such a surprise.
In reply to We have used that link and… by Emily Tozier
im having the same problem. did you have any luck in the end?
Hope you did. All the best
Ash
In reply to im having the same problem… by ashrangasamy
It remains the case that this is the wrong site to ask on, questions about the musescore.com score-sharing website are best asked over on that site. The people in charge of that site don't tend to check out anything over here.
In reply to It remains the case that… by Marc Sabatella
This is such a scam, I've been having the same problem. I emailed the people from musicscore.com several times with no response. They are a bunch of thieves and scam artists
In reply to This is such a scam, I've… by aanderson62
"I emailed the people from musicscore.com several times with no response."
Consider that we're in the week-end. Nobody works on musescore.com (people here on the forum - musescore.org - are volunteers, it's different)
Try please to calm down - although we can understand your state of mind, there's absolutely no point in multiplying messages - and wait until next week from now on. So be patient.
In reply to This is such a scam, I've… by aanderson62
Check https://musescore.org/en/faq#faq-20657 and the HowTo it links to, https://musescore.org/en/node/277874, esp. at its end:
Any questions or issues concerning billing (of a Pro subscription) need to be sent to support@musescore.com. This address is not monitored 7*24, but only 5*9, and in the EET (Eastern European Time) timezone, so please allow up to 2 business days for a response.
There is no billing support via public discussions, neither in the forums on musescore.org, nor in groups on musescore.com, the people responsible for billing simply don't read there and posting there only annoys other users.
On top be aware that Russia (which is where billing resides, in Kaliningrad) is under a very rigid lockdown currently, due to Covid-19.
You've been told this for the 6th time now today, so please just stop it. Now.
In reply to I didn't. Hope you'll find a… by kuwitt
They don’t respond. I’ve had to escalate my PayPal charges to the fraud PayPal department It’s impossible to get ahold of anyone at MuseScore. These people are snakes. I have an email proving I cancelled them in 2019 and they continued to charge me yearly!!! so far I’ve paid $350 for one sheet of music.
In reply to They don’t respond. I’ve had… by brookehead991
Yet this here is still the wrong place to complain
This happened to me too! I don't know what to do! Did you have any luck?
In reply to This happened to me too! I… by miriamread1@gm…
You too should be reading https://musescore.org/en/faq#faq-20657 ...