I can't acces to my account

• May 16, 2018 - 16:39

I have a problem, I can’t acces to my acount.
I just wanted the trial subscription but I never could change my settings in my account because I didn't have the password.When I try to reset it this message appears:

"[my email] is blocked or has not been activated yet."

I wrote you replying your email to explain it. But I never received an answer.
Now I receive a subscription for 1 year, but I still can't using my account because I don't have a password and I can't recover one:
"Hi [my name],
This is a receipt for your MuseScore Pro subscription.
Manage your billing info and see all your invoices and receipts here

https://musescore.com/user/subscription

Your email:
Subscription: MuseScore Pro Account 1 Year
Amount: $49.00
MuseScore BVBA
Octaaf Soudanstraat 22
9051 Sint-Denijs-Westrem
Belgium
Regards,
Team MuseScore"

Can you fix this problem and restore my password?
Thank you for your attention

Comments

• May 17, 2018 - 11:19

Hello Mireia! I am MuseScore staff member, checking your problem. Could you please send me (just post here or use private messages on MuseScore.com) the e-mail and username you are using while attempting to log in. Here is my MuseScore account - you'll need that to send me a message:
https://musescore.com/user/26939543

Reply

Do you still have an unanswered question? Please log in first to post your question.