Regarding Refund
What are the options since the TOS of musescore clearly says that I am eligible for a refund for 14 days, but they keep suggesting me the 35% refund or 10 months prolong the subscription?
Isn't it like full on scam?
They said:
"You were informed about the price and subscription plan while subscribing. So, you were charged for a PRO+ subscription as advertised. This purchase was fully pre-authorized on your side while subscribing."
It's somehow shady. I quoted their TOS and send them an e-mail once again, but it seems they are slow to respond now. Hopefully they do. What are the options if they do not refund?
Comments
See https://musescore.org/en/faq#faq-314712
If they say that you are entitled to a full refund within 14 days and you can prove that you applied for such a refund within that time then you could contact your credit card company for help.
Hello Matas,
do you have any updates on your situation? I am currently experiencing the same problem (am eligible and have also received the same email as you). I have now requested a refund via https://help.musescore.com/hc/en-us/requests/new and am awaiting a response.
It would be very interesting to know how you have handled this matter.
Best regards,
Dennis