Sheet Music will not play

• Apr 25, 2023 - 14:31

Issue type: General playback bug

We are experiencing difficulties running MuseCore at our School. We have locked down workstations for students and that seems to be causing problems running MuseCore.

When running selected sheet music by pressing the play button the music does not run it just seems to play for a few seconds then goes back to the start. Also on some workstations the music bar does not display.

Are there any ports, site filters or special browser / pc settings required?
Let me know if any further details are required.

Steps:
Log in as a student (works as a teacher or admin account).
- Click on Sheet Music.
- Select Play.
- Screenshots/Screen recordings
- No response
- Version MuseCore 4.0.2.

Operating system: Windows 10 Enterprise
PC Hardware: Dell Desktop HP Probook 440 G7

Comments

• Apr 25, 2023 - 16:36

First let's make sure it's not a problem with the specific score Even if you see it with multiple scores, it could be they all have something in common. So please attach one sample score that demonstrates the problem, and ideally also upload (to YouTube, for example) a screen recording so we can see what you are seeing when playing it.

Then we'd need to know information about your audio device - what hardware the computer is playing the sound through, whether the drivers are up to date, and interesting system log messages, etc.

Oh, also - did you install Muse Sounds, or are you using the basic soundfont?

Reply

Do you still have an unanswered question? Please log in first to post your question.