MuseScore will only open once after installation

• Feb 24, 2015 - 05:40

Hi there

hope you can help - no doubt it's my particularly useless computer being its usual buggy self, but after a few months of relatively trouble-free operation, suddenly and without explanation MuseScore 1.3 will only start once, immediately after installation. Subsequent attempts to use the program, either by navigating to MuseScore files and attempting to open them, or by clicking on program shortcuts, or even navigating to the executable itself, meet with - well, nothing. No splashscreen, no error message, no blue circle, just... nothing.

When I reinstall, the programme launches, and does so with my file history etc intact. Once. Am a regular user, so would rather not have to reinstall the prog before each use!!

Pointers?

TIA

Helen

Comments

Shoichi

• Feb 24, 2015 - 05:45

Ciao Helen, welcome.
Check the permissions of the antivirus, try: http://musescore.org/en/handbook/revert-factory-settings.
Please provide some more information: http://musescore.org/en/handbook/how-ask-support-or-file-reports

helkyrie

• Feb 24, 2015 - 23:12

Hi Shoichi

here's some more info -

I did indeed check the forums and couldn't find a report that was sufficiently similar to my problem to look promising.

I'm running v1.3 revision 5702 on Windows 8.1 32-bit (ASUS transformer t100).

Have now tried factory reset (doesn't seem to have worked),

Also reset all permissions on AVG and created an exception for MuseScore, no help.

I have discovered that I am able to run musescore as an administrator.

Thanks for the help!!

Thomas

• Feb 24, 2015 - 08:47

I second the advice of Shoichi to reset MuseScore to factory settings. A redownload and reinstall would not reset the factory settings. Instead follow the instructions at http://musescore.org/en/handbook/revert-factory-settings#Instructions-f…

helkyrie

• Feb 24, 2015 - 22:51

Hi Thomas (and Shoichi)

have attempted to reset to factory settings using the instructions provided, with no effect.

Have looked at my virus protection (AVG) - no mention of MuseScore anywhere that I can see.

One new piece of info is that the program WILL run if I navigate to the location of mscore.exe and run it as an administrator. So perhaps I've unwittingly changed the permissions?? Any further help would be really helpful.

Also, apologies if I've put this report in the wrong place. I understand that maintenance on 1.3 has stopped, but nonetheless I'm loath to download the beta at this point (as per advice pointed out by shoichi) because I don't feel like I currently have the luxury of being able to change how I'm currently working with MuseScore.

Thanks again in advance

Shoichi

• Feb 25, 2015 - 05:11

Thanks for the feedback.
I think I understand (sorry, I do not speak English) that the method shown here: http://musescore.org/en/node/16316 works.
The forum is the right one, feel free to ask for any doubts. In this community there are simple users, like me, but many real specialists and very willing. ;-)
Buona musica!

helkyrie

• Feb 25, 2015 - 07:37

Thanks Shoichi - have managed to tweak the executable so that it runs as administrator by default, which is a fairly clunky fix but will suffice until version 2 of MuseScore is launched :)

Ta again for the help.