I forgot to cancel my subscription
I stupidly forgot to cancel my subscription after the free trial and I really can't afford this I'm hoping to get a refund but I have had no reply yet. I thought I had selected the monthly option which wouldn't have been so bad but I got charged £42 for this yearly subscription that I didn't even realise I had selected :( I know it doesn't seem like a lot but I'm a young uni student so I don't have a lot of cash spare and that's a big chunk out my account when I already have hardly anything!
I only used the site once to print off some music then never used it again I feel a bit mugged off by this website lol I've never seen a company take that much for forgetting about a free trial. I mean I'd love to support the website but I don't know if I ever will after this.
Comments
Wrong site, this here is musesore.org, your subscription is on/for musescore.com
In reply to Wrong site, this here is… by Jojo-Schmitz
oops do they have a similar discussion board? I'll check it out I've already emailed twice but I just want to be sure someone responds.
In reply to oops do they have a similar… by rosemck112233
Well, there's support@musescore.com as well as a contact form. And a group for discussing how to improve the website.
But as far as I have seen their refund policy is quite strict.
In reply to oops do they have a similar… by rosemck112233
I noticed that musescore.com seems to mirror musescore.org posts, with .com on the end instead of .org. You can end up on the .com site without notice, which seems confusing, if not a bit sneaky.
In reply to I noticed that musescore.com… by Lofo
These are entirely different websites, no duplicate content, but some cross links between them
I have the exact same problem... I swear to god, if we could only switch to a monthly version now and get at least the rest of the money back. I am in exactly the same situation as you. I just found out few hours ago and I cannot get over it. It is a huge amount of money which I cannot afford. I wonder, if there are real humans behind this website, they must at least try to understand us. I barely used the website once, but I am okay with paying the month which I started just now, but a year seems unfair to me.
In reply to I have the exact same… by danmonsport
Then you too are complaining on the wrong site...
In reply to I have the exact same… by danmonsport
It's getting less and less common for subscription sites to process pro-rata refunds if you move from yearly to monthly subscriptions because it completely removes the incentive to sign up for a year (with its big discount on monthly payments). The musescore.com vs. musescore.org split is quite confusing, at least partly because the sites look the same. The benefits of the .com subscription seem pretty minimal to me - I wonder how many people have accidentally thought they had to subscribe to do things they could do for free in musescore.org.
In reply to It's getting less and less… by Lofo
The benefits of a Pro account on musescore.com are outlined there quite clearly IMHO.
I wonder how many just took the free month just because it is free, without further thinking and reading the fine print.
For me having to enter credit card data anywhere on the web is an alarm signal, esp. for stuff that reads 'FREE' on the tin.
In reply to The benefits of a Pro… by Jojo-Schmitz
What's the relationship (if any) between musescore.com and musescore.org? I can see the musescore.org IP traces to the Netherlands, while the musescore.com traces to 'South Texas'.
In reply to What's the relationship (if… by Lofo
And either trace is wrong or at least misleading. Belgium and Russia would make more sense
In reply to And either trace is wrong or… by Jojo-Schmitz
How did you get Belgium and Russia? I used a standard net tools IP lookup/traceroute on the domain names to get Holland and Texas, but are the sites hosted in Belgium/Russia? Anyway, the question remains: what's the nature of the relationship between the two, if any?
In reply to How did you get Belgium and… by Lofo
Website hosting has got nothing to do with where the legal entity is sitting
In reply to What's the relationship (if… by Lofo
@Lofo, https://blog.musescore.com/post/171048786232/ultimate-guitar-welcomes-m…
https://musescore.org/en/user/1
https://en.wikipedia.org/wiki/Ultimate_Guitar
But you probably already know that.
In reply to https://blog.musescore.com… by Shoichi
And: https://musescore.org/en/node/269605
In reply to And: https://musescore.org… by Shoichi
Thanks Shoichi, that covers the history.
In reply to Thanks Shoichi, that covers… by Lofo
There's a How To that tries to explain the differences: https://musescore.org/en/node/277874
(Congratulations for your tutorial)
In reply to There's a How To that tries… by Shoichi
Thanks Shoici, nice to get some feedback on the tutorial. I'm not sure it will be of interest to very many people, but I learnt a lot about MuseScore and the SoundFont format while making it.
In reply to What's the relationship (if… by Lofo
musescore.org is the website for the MuseScore notation software - download, support, etc
musescore.com is a website where you can share scores created with MuseScore
Both sites are run by the MuseScore company.