Urgent Support Needed for File Corruption Issues - Students Losing Years of Work

• Nov 7, 2024 - 10:10

Good morning. We are experiencing urgent issues with MuseScore at our school, where many students’ files are randomly getting corrupted and turning into 0KB files. This has particularly been happening more with ones saved within file shares.

We have ensured that all computers are running the most up-to-date version of MuseScore, as we saw on forums that older versions could be problematic. Despite this, the issue persists, and more files are being corrupted. For instance, one student saved a new piece of work, and within five minutes, the file became corrupted when they tried to open it again.

We have managed to restore some students’ work through hidden files, but this has not been successful for all cases. We have checked the AppData, backup folders on local computers, and ensured that our school antivirus software is not causing the issue.

We urgently need support to determine if this is an ongoing bug and any assistance on how to prevent this from happening and recover the corrupted work.

Thank you for your prompt attention to this matter.

Comments

• Nov 7, 2024 - 14:31

This seems to be a problem more associated with saving to the cloud. I would suggest also saving to the student's hard drive. And/or doing something like that suggested by yonah_ag above.

Reply

Do you still have an unanswered question? Please log in first to post your question.